WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Jason Conner

Garden City, Michigan
I recently moved to a new city and didn't think WOW! was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I'll just call them A,B,and C. I had to have a technician out several times to the point where I just gave up. I decided to double check to see if WOW! was available and it was. I was basically begging to come back to WOW! because I have never had any problems with them. When I called the customer service line, I was so impressed by the service politeness and great service so far, then they said they would have a technician out the next day within a two hour window instead of 4 hours like the other company. The next morning 10 minutes into my two hour window, the technician arrived and had my cable and internet installed within an hour of arriving.  As the technician was doing the installation, I was chatting with him and so impressed with his friendliness and courtesy, that once he left, I decided to complete the survey to let the company know about all the great service I received. While I was on their website, I noticed that they were hiring, and I loved the service so much that I felt that I just had to apply and be a part of such a team of great employees (even though I am already employed). I start in two weeks and cannot wait to be part of such a great team.

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