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WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Gene Stefanov

Reynoldsburg, Ohio
I recently switched back to WOW! and during the install, the tech (Shawn) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW! and asked if somebody was really going to stop by (considering how late it was) and they assured me that somebody would indeed be coming by. Around 7:15pm, my WOW! moment happened as Shawn's supervisor showed up and got the DVR working 100%. It was nice to see that WOW! promised somebody would be stopping by and delivered! (Glad to see that not everyone stops working at 5pm :) Also, I want to give a BIG thanks to WOW!'s rep (Dan) who monitors dslreports.com. He has been a HUGE help to me and others that post in the WOW! support forum!

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