I tried several other services, they didn't care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from WOW! showed up my door one night and I was in a good mood and talked to him. I knew I was taking a risk because of the rotten service I had gotten in the past from other providers and was ready to just read books instead. He was friendly, intelligent, knew all about the packages! I am very happy! Keep up the great work! Thank you for remembering the customer!!! You can take over if you keep at it!!!!