WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Charlotte Robson

North Olmsted, Ohio
I am moving into my first apartment with my boyfriend, I do the budget and the bills in the household because I am super organized, well after setting up the gas, electric, and attempting to call a couple of cable companies I was exhausted. I was especially ready to give up on getting cable and internet, every company seemed sleazy and extremely overpriced, finally my friend realized that WOW! was on the list of cable providers and told me to give them a call.  I called WOW! and immediately felt hopefully again, my representative Frances came on the phone with a friendly and upbeat demeanor and she even congratulated me on the apartment! Frances understood that I am a college student so every penny counts, she asked questions to find out exactly the services that I would need and wasn't pushy at all when it came to the services, but made sure that I knew all of my options. Frances went over every way that I could save money, and every way that I could get the most out of my cable and internet experience! She was kind, courteous, knowledgable and had a great sense of humor!  At the end of my call I felt not only pleased with the deal that I had received but I also felt hopeful that there are companies that actually do care about their customers! I recommend WOW! to any first time cable and internet seeking people, and anyone who wants to be treated like a person not a sales number!  Thank you Frances and WOW! for ending my day on a great note!

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