When the salesman told me that WOW! had better customer satisfaction ratings than Time Warner, I decided to give them a try. It was apparent immediately when our installer came in, that it was true. Our installer (Payton) took the time to explain what he was doing throughout the install, and then went through all our features slowly and clearly. When he showed my 8 and 5 yr olds the games on the Ultra package, they got excited and he showed them how to play. He stayed and played a game or two with them and it made their day.
He even went through his truck to find a spare refrigerator magnet for my 5 yr old so each child would have one. The service has been fantastic, and at a price that beats all competitors. Thank you WOW!, we are life long customers!