Charles, Sales Rep, worked with me to design the best package for my household needs and his follow-through was spot on. Nakia, our service tec, went the extra mile with every step of our complicated installation. When I phoned Nakia's boss, Travis, to request Nakia on every service call when possible, Travis was equally as customer friendly. This is our first experience with WOW!, and we have had a great experience switching from our previous cable and internet provider of 20+ years!!! Thanks!