Alfred Kilby
Madison , Alabama
We were having difficulties adding the new digital devices (DTA) to the tv's in our house, so I called WOW support and got a few tips, which helped, but didn't fix pixel freeze on all but the tv on the HD box. WOW sent out a great technician, Josh Owen, who diagnosed the problem, and fixed it (don't want to get into detail), and all our sets work better than ever. Josh personifies the excellence, depth of knowledge, and courtesy WOW techs and field workers have shown us in the past few months!