Billing/Account Support

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FEE SCHEDULE

Cable Services and Equipment
 

Monthly Fees
Broadcast TV Fee (required)
$15.40
Sports Surcharge (required for Medium and Large Cable)
$2.00
Digital Adapter
$2.00
Digital Receiver
$10.00
HD Receiver
$10.00
DVR
$10.00
HD DVR
$13.00
ULTRA - 1 TV
N/A
ULTRA - 2 TV's
N/A
ULTRA - Additional Media Player
N/A
CableCARD
$2.00
Digital Variety Pak* (Large Cable required)
N/A
HD Pak (Medium or Large Cable required)
N/A
here! OnDemand*
N/A
Karaoke OnDemand*
N/A
Arabic Language Tier (Medium Cable required) N/A 
Sports Pak (Large Cable required) $6.95 
HBO*
$19.00
Cinemax*
$17.00
Showtime/The Movie Channel*
$10.99
STARZ/STARZ ENCORE*
$15.00
Playboy*
$16.00
VIEW! Monthly Channel Guide
$3.99
* WOW! Advanced Equipment required. Channels not sold individually. WOW! Advanced Equipment includes a Digital Receiver, HD Receiver, DVR, HD DVR or ULTRA. Digital equipment is required on every TV to receive WOW! Cable.

Internet Services and Equipment
 

Monthly Fees
Wireless Modem / Advanced Modem
$10.00
WOW! Whole-Home WiFi w/ Modem**
$24.99
WOW! Whole-Home WiFi No Modem**
$14.99
WOW! Whole-Home WiFi Additional Beacon $5.99
Additional Email Address
$3.00
WOW! Security^
$2.00
**Agreement required
^ Customer must download after WOW! Internet is installed.

Phone Services and Equipment
 

Monthly Fees
Phone Modem Battery (one-time fee)
$36.99
Advanced Modem Lease Fee (required)
$10.00
Non-Published Number
$0.00
Non-Listed Number
$0.00
Additional Line for Home Phone
$19.99
Additional Line for Home Phone Plus
$29.99
Line ID Block
N/A
Additional Directory Listing
$4.50
Alternate Directory Listing
N/A
Domestic Long Distance
$0.05/minute
International Long Distance (rates vary by country)

Installation and Service Rates
 

One-Time Fees
Service Protection Plan (per month)
$5.00
Standard Installation
$50.00
Install Additional Outlet/New/Rework/Relocate Outlet or Jack
$20.00
Installation of Ethernet
$50.00
Installation of Ethernet + Wall Fish
$75.00
Home Networking Installation
$50.00
Wall Fish (includes one outlet)
$75.00
Service Reactivation Fee
$22.00
Service Restart Fee
$40.00
Technician Visit Service Charge
$50.00
Downgrade Fee (no technician visit required)
$2.50
Downgrade Fee (technician visit required)
$20.00
Aerial Drop Bury
$50.00
Bury Move/Aerial to Bury/Bury Outlet
$75.00
Transfer Service
$30.00
Late Payment Fee
$10.00
Payment Convenience Fee (over the phone)
$5.00
Payment Convenience Fee (at local office)
$2.00
Paper Statement Fee
$1.00
Missed Appointment Charge
$50.00
Prices and price guarantees exclude applicable taxes, fees, surcharges (such as the Broadcast TV Fee), and other applicable charges (such as equipment, installation and service call charges, and measured, or other usage-based, or separately billed charges), including a Sports Surcharge of $2.00 per month and a Broadcast TV Fee. The current applicable Telephone Network Access Charge, Broadcast TV Fee and Sports Surcharge are not government-mandated taxes or fees, are subject to change, and will apply and vary depending upon your service location and the type of phone and cable services to which you subscribe. Compatible cable modem is required to receive certain services and is available for lease at $10.00 per month. WOW! Advanced Equipment includes a Digital Receiver, HD Receiver, DVR, HD DVR or ULTRA. WOW! Advanced Equipment is required on every TV to receive WOW! Medium or Large Cable for Minimum Term and Large Cable for month-to-month plans. WOW! Advanced equipment required to receive WOW! OnDemand, DVR, HD and other digital services and may result in additional charges. HDTV and HD equipment required to receive HD programming. Internet is provisioned up to the speed indicated. Internet speeds not guaranteed and may vary. Internet performance may be impacted by your equipment and other factors outside of WOW!’s control. Phone service (including access to 911) is not available if you lose your broadband connection and, in the event of a power outage, is available only for the duration of backup power sources. Offers not valid with any other discount. Offers and services subject to change without notice. Please see WOW!’s complete terms and conditions or call WOW! for further information regarding services and offers. ©2018 WideOpenWest Finance, LLC.