Why is this rate increase taking place?
We know you have a choice of TV service providers and we appreciate your loyalty. Every year, media companies dramatically increase the fees they charge all providers like WOW! to carry your favorite channels. As a result, we now find ourselves in the difficult position of needing to adjust rates. We work as hard as we can to keep these costs under control while still providing our customers with the best services at the best possible price.
Why does my bill go up every year?
Each year, the licensing fees we are charged by the media companies to deliver to our customers their favorite broadcast and cable programming continue to rise dramatically, so we have to raise prices to pay for those increases.