Disclaimers

 

Offer Availability and Terms

Limited time offer expires August 30, 2022. Offer available to new qualified residential, serviceable customers in select markets. Offer requires enrollment in AutoPay and paperless billing. AutoPay credit of $5 per month applies only after enrollment and may take up to one billing cycle from time of AutoPay enrollment to appear on your bill. Bill automatically increases if you fail to maintain AutoPay ($5 per month) and Paperless Billing ($2 per month). After 12 months, rate will adjust to the then current regular rate for the speed chosen (currently, Internet 100: $39.99/mo; Internet 200: $44.99/mo; Internet 500: $54.99/mo; 1 Gig: $74.99/mo; and 1.2 Gig: $94.99/mo), which is subject to change. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, usage based or separately billed charges). Internet speeds reflect maximum wired speeds. Speeds are not guaranteed and may vary by your equipment, number of users/devices and other factors outside of WOW!’s control. Internet use and speeds subject to WOW!’s acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. WiFi connection speeds may vary. 1 and 1.2 Gig not available in some areas. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of 1Gbps. 1.2 Gig speeds may require a direct ethernet connection (and supported equipment) to support maximum Internet speed.

Not all services are available in all service areas. The WOW! services (including equipment) are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, copyright, privacy and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). Those Terms are incorporated herein by this reference, and you understand and agree that they require that most disputes between us be resolved through individual arbitration. By establishing an account, installing, activating, or using the service, or otherwise indicating your agreement to the Terms or intention to use the service and/or equipment, you agree to be bound by the Terms (including any amended, revised or restated terms) and to use the service and equipment in compliance with the Terms. If you provide us with a phone number or email address, you agree that we may call, text or email you, which might include auto-dialed calls and texts, and/or pre-recorded or artificial voice messages.

If you do not accept the Terms, you must not use the service and must immediately return any WOW! equipment. WOW! may charge you for services and unreturned equipment in accordance with the Terms.

Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change. Unless otherwise agreed to by WOW! as part of a specific offer, rates, services, equipment, pricing, taxes, fees, and other charges subject to change at any time during and after any promotional period.

If you subscribe to WOW! Internet service, you may, where available, subscribe to WOW! tv+. If WOW! tv+ is added, the promotional rate does not apply. WOW! tv+ also requires a WOW! tv+ box (or other approved equipment) and a subscription to WOW! Internet and cable services.

We reserve the right to verify and approve credit as a condition of providing any services. We may deny service or impose additional terms depending upon your credit history.

HBO MAX™ offer

Purchase of HSD 500 required to get HBO MAX included for 6 months or HSD 1 Gig or higher to get HBO MAX included for 12 months. Does not include access to HBO linear service. After promotional term ends, HBO MAX will go to the regular subscription rate (currently $14.99/mo). Access HBO MAX through HBO MAX app on compatible devices (sold separately) or on HBOMAX.com using a compatible browser. Downgrading to a lower speed will forfeit the promotion and subscribers will be required to pay the regular subscription rate (currently $14.99/mo) or cancel the subscription to HBO MAX. HBO MAX is used under license. Offers and services, along with rates, equipment pricing, taxes, fees and other charges, subject to change.

 

Visa® Prepaid Reward Card

VISA® REWARD CARD OFFER: Incentive paid by VISA® Prepaid Reward Card. Amount of reward varies by service. Customers must purchase Internet 100 or higher and maintain service in good standing for at least 90 days to be eligible for the VISA® Prepaid Reward Card. Customers must provide a valid email address at the time of the agreement in order to receive the VISA® Prepaid Reward Card. Customers must be installed by September 15, 2022. The customer will have 1 year to redeem the reward card offer. WOW! is not responsible for late or lost cards. LIMIT ONE VISA® REWARD CARD OFFER PER WOW! RESIDENTIAL CUSTOMER ACCOUNT. At 90 days past WOW! service activation date, customer must be current in their payments or the reward card offer will be denied. Other terms and restrictions apply. Visa, Inc. is not a sponsor or co-sponsor of this promotion. This card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Streaming service providers are not affiliated with WOW!. Streaming TV services require a separate subscription and agreement to streaming service terms and policies, which are subject to change by the streaming TV service provider. WOW! is not responsible for streaming TV services or their contents. See Streaming TV Service provider Terms and Conditions. See WOW!’s complete terms and conditions at wowway.com/terms-and-conditions or call WOW! for further information regarding services and offers. All rights reserved. ©2022 WideOpenWest Finance, LLC.

Pricing, Taxes & Fees

Unless otherwise indicated, prices exclude applicable taxes, fees, surcharges and cost recovery fees, and other applicable charges (such as equipment, installation and service call charges, and measured, or other usage-based, or separately billed charges), including a Sports Surcharge of up to $10.00 per month and Broadcast TV Fee of up to $24.89 per month (together referred to as “Separate Charges”), all of which are subject to change. The current applicable Subscriber Line Charge, Network Line Fee, Broadcast TV Fee and Sports Surcharge are not government-mandated taxes or fees, are subject to change, and will apply and vary depending upon your service location and the type of phone and cable services to which you subscribe.

 

Usage-Based Data Plans

In some service areas, WOW! may offer usage-based Internet service packages, under which you will be charged additional fees once you consume a specified amount of data. WOW! may also offer Internet service packages that apply monthly data consumption thresholds. Usage-Based Data Plans available in select markets are subject to these monthly data usage allowances (Internet 100: 1.5 TB/mo; Internet 200: 1.5TB/mo; Internet 500: 2.5TB/mo; 1Gig: 3TB/mo). Unlimited data option available for some service plans for an extra charge. If you use more than your monthly data usage allowance in a given month, you will automatically incur an additional charge (currently $10 plus tax for each whole or partial block of 50GB, up to $50 per month). Unused data does not roll over from month to month.

Even if you subscribe to a plan without a specified data consumption limit, excessive or sustained bandwidth consumption may burden the network (in ways inconsistent with shared use of the network and services) and such usage may be limited or restricted by WOW!. The WOW! network for the provision of BIAS is designed for typical usage by a typical residential or small business computer user. Because we seek to provide the Service at a reasonable cost to the largest number of users, the use of our network is subject to certain general usage limitations. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole but reasonable judgment of WOW!) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede WOW!'s ability to deliver the Service to others and monitor the Services, backbone, network nodes, and/or other network services. All data plans subject to change.

Money-Back Guarantee

Any applicable money-back guarantee given at the time Customer subscribes to the WOW! service is available only to first-time subscribers for refund of the first regular monthly payment made by Customer for the WOW! service (excluding taxes and other fees, equipment charges, optional service charges, WOW! OnDemand, pay-per-view, and long-distance and other usage-based charges). Subject to applicable law, to be eligible for a money-back guarantee refund, Customers must: (i) timely pay for all services, taxes and fees, comply with applicable service agreement(s) and have returned all equipment; and (ii) disconnect and request a refund at the same time within 30 days of service activation. The refund will not apply if service is reestablished by Customer within 180 days of disconnection. WOW!’s money-back guarantee policies are subject to change. Customers who have agreed to a minimum term arrangement are subject to additional terms & conditions, including early termination fees.

 

Equipment

WOW! services require equipment, which equipment requirements and prices vary depending upon your service, service level and service location. Equipment requirements and pricing are subject to change.

Modem available from WOW! for lease at $14.00 per month. Free modem lease promotional offer expires August 30, 2022. Regular rate of $14.00 per month after promotional term ends, or customer may provide their own modem. Modem lease on 1.2 Gig included at no cost for as long as current customer maintains speed. Equipment must be immediately returned to WOW! by customer if WOW! Internet service is disconnected for any reason. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. Offer not valid in connection with any other discount. Money back guarantee subject to additional terms & conditions. Modem lease on 1.2 Gig included at no cost with a continuously maintained subscription to the available 1.2 Gig speed package, unless there is a service or service package change, at which time then current pricing and package offers apply. Services, service packages, pricing and terms may change.

The Whole-Home WiFi Package (for $9.99/mo) includes two eero WiFi devices. Depending upon home size and other factors, additional eero WiFi devices may be required at $5.99/mo each. Whole-Home WiFi requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. Whole-Home WiFi services may not work as described if compatibility requirements have not been met or equipment is not properly placed in the home to achieve complete coverage. All Whole-Home WiFi eero equipment must be returned by customer if WOW! Whole-Home WiFi service is disconnected for any reason. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of up to 900Mbps. 1.2 Gig speeds may require a direct ethernet connection [and supported equipment] to ensure maximum internet speed.

WOW! Advanced equipment includes a digital receiver, HD receiver, DVR, HD DVR, ULTRA or WOW! tv+ box (or other approved equipment). WOW! Advanced equipment is required on every TV to receive WOW! large cable. WOW! Advanced equipment is required to receive WOW! On-Demand, DVR, HD, and other digital services and may result in additional charges. HDTV and HD equipment is required to receive HD programming.

WOW! tv+ requires a WOW! tv+ box (or other approved equipment) on each TV. WOW! OnDemand and other digital services will result in additional charges.

ULTRA equipment is required to receive ULTRA service, WOW! OnDemand and other digital services and will result in additional charges. You must lease a WOW! media gateway (modem) to receive ULTRA service and must lease a media player for each TV (up to five or six per household, depending upon the model of your media gateway equipment) on which you wish to enable ULTRA features. Digital equipment is required on every TV to receive WOW! Cable and will result in additional charges.

 

Self-Installation of Services and Equipment

For some services and in some market areas, WOW! may allow (or require) self-installation and activation of WOW! equipment to be used in connection with WOW! services. If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer-provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge.

For more information about equipment requirements, installation options and prices, please contact us.

 

Internet Speed Availability & Streaming

Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices and other factors outside of WOW!’s control. 1.2 Gig speeds may require a direct ethernet connection (and supported equipment) to ensure maximum internet speed. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of of up to 900Mbps. Internet use and speeds subject to WOW!’s acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 1 Gig and 1.2 Gig not available in all areas.

Streaming service providers are not affiliated with WOW!. Streaming TV services require a separate subscription and agreement to streaming service terms and policies, which are subject to change by the streaming TV service provider. WOW! is not responsible for streaming TV services or their contents.

If you use your WOW! Internet service to access video programming or other content (“Streaming Services”), you agree and understand that Streaming Services providers are third parties not affiliated with WOW!, and may require additional subscription and/or payments to access, and may be subject to their own terms, conditions and policies. You understand and agree that WOW! is not responsible for your access to or use of such third-party Streaming Services, including their subscription or payment requirements, their content, terms and policies, or any other aspect of the third party Streaming Service, or for the use, storage or disclosure of information that you provide to a such a third party. You assume all risks associated with such third party Streaming Services.

WOW!’s provision of links or other direct access to a third party Streaming Service provider does not imply endorsement by WOW! of the third party site, service or its contents, or affiliation with its operators. You alone are responsible for viewing and abiding by any applicable privacy statements and terms of use of the third-party Streaming Service. You expressly acknowledge that you assume all responsibility related to the security, privacy, and confidentiality risks inherent in sending any content or information over the internet, or providing personal information to a third party.

Netflix streaming membership is required to stream Netflix using any WOW! video or Internet services. Dlna™ software is required to access personal content between your computer and TV.

Credit Check and Service Availability

 

 

WOW! may require a check of your credit history. If you refuse a credit check or if the result of your credit check does not satisfy WOW!’s criteria, WOW! may in its discretion: (i) refuse or limit your services; and/or (ii) require additional terms and conditions of service, such as a deposit, prepayment of charges and/or payment of additional activation, enrollment or other fees; and/or (iii) offer to provide select Internet services to you (the “Qualifying Internet Services”), subject to additional terms and limitations, including payment of a one-time, non-refundable enrollment fee (the “Internet Solutions Plan”). This plan is available only for Qualifying Internet Services and requires that you provide and self-install your own compatible modem. Internet Solutions Plan customers will receive up to 12 equal monthly loyalty credits (which may vary based upon the amount of any applicable enrollment fee that you have paid) if your account remains in good standing for 12 consecutive months. Credits will end if customer is in default or terminates service. AutoPay enrollment is required. AutoPay discounts do not apply. Availability requirements and Plan terms may vary by location and are subject to change by WOW! at any time.

Privacy Policy

WOW! is committed to maintaining robust privacy protections for users of its services. Our Privacy Policies (“Privacy Policies”) are designed to help you understand how we collect, use and safeguard the information you provide to us or that we otherwise obtain from you as you use the service and to assist you in making informed decisions when using our services. We have a Privacy Policy for our customers who subscribe to our services, and we have a separate Privacy Policy for persons who visit and use our website, whether they are WOW! customers or not. Our Privacy Policies are available on our website for you to review. As described more fully in those Policies, we collect Non-Personal Information and Personal Information. Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information that we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes information that can personally identify you such as your email, name and phone number, which you may submit to us through a registration process at our website or otherwise as a customer of WOW!.

Please contact us for more details.

 

WOW! Broadband Phone Limitations; Battery Back-up Availability

WOW!’s broadband-enabled phone service (including access to 911) is not available if you lose your broadband connection, due to a loss of power or otherwise. In the event of a power failure, your WOW! phone service will not function beyond the duration of any battery backup (or other external power) resources. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW! (or from another third party retailer), which will provide power to the WOW! modem for a limited period of time in the event of a power outage. The battery backup does not supply power to the phone itself. If the battery backup does not provide power, the services will not function until normal power is restored. AS A CONDITION TO SUBSCRIBING TO WOW! PHONE, YOU AGREE TO ASSUME ALL RISK AND LIABILITY ASSOCIATED WITH OBTAINING, INSTALLING AND MONITORING A BATTERY OR OTHER EXTERNAL POWER SOURCE. The address associated with an E911 call is the authorized address where Service was originally provided. If the WOW! phone equipment is moved, an E911 call will still identify the original service location. Movement of the advanced cable modem from the original service location is prohibited without WOW!’s prior written approval.

 

 

All rights reserved. ©2022 WideOpenWest Finance, LLC.


Last Revision 6/28/2022