The Federal Communications Commission (FCC) has announced that full funding for the Affordable Connectivity Program will end April 30, 2024. In response, WOW! will end ACP benefits as of April 30, 2024. For current WOW! ACP customers:
We know that the loss of the ACP benefit will be difficult for many households, so we have several options to keep you connected to the best Internet at the best price.
Keep Your Current Plan: If you’re happy with your Internet plan and services, you can keep your current services at the standard rate.
New Simplified Pricing: Enroll in one of our new Internet plans that start at $30/mo⌃ and include super-fast Internet, WiFi modem, no annual contracts, no data caps, and no hidden fees with an easy-to-understand price. WOW!’s Price Lock Promise is also available in some areas to lock in your Internet price for just $5 more/month – year in, year out.
Explore Internet Plans & Upgrades: WOW! has everything you need to power your super-connected life. Our team is happy to help you choose the plan that’s best for your family and your budget.
Contact us today to find the services that are right for you.
The Federal Communications Commission (Commission) announced that full funding for the Affordable Connectivity Program benefit ended on April 30, 2024. In response WOW! stopped accepting new applications and enrollments after February 7, 2024, and will stop providing ACP benefits as of April 30, 2024.
Households who have applied, been approved, and are receiving the monthly Internet discount before close of business February 7, 2024 at 9:00 PM ET will continue to receive their ACP benefit from WOW! through April 30, 2024.
Starting late January 2024 and during the ACP wind-down period, ACP households enrolled in WOW! services received notices from WOW! outlining the following:
If you provided consent to automatically shift to WOW!’s standard rates and general terms and conditions after ACP ends, your May 2024 bill will change in the following ways:
If you DID NOT provide consent to automatically shift to WOW!’s standard rates and general terms and conditions after ACP ends:
After you stop receiving ACP benefits you will have the option to:
We encourage you to keep your ACP benefits through April 30, 2024 to receive the maximum assistance you are entitled to. Starting May 1, 2024, our team would be happy to help you choose the plan that’s best for your family and your budget. Contact Us at 866-496-9669.
Affordable Connectivity Program customers may file complaints about enrollment or program support with the FCC at 1-888-225-5322 (phone); 1-844-432-2275 (video phone); or on their website.