The Mini TV lets you keep an eye on what you're watching, while you browse the Smart Menu. To see a program that's playing in the Mini TV on your full screen, press the Zoom button on your remote control.

Whole-Home DVR means you can access and manage all of your recorded shows from any Media Player in your home, regardless of where a recording was originally scheduled. Click here to watch a short video about using the Whole Home DVR.

Click here for instructions.

Click here for instructions (PDF).

Ultra TV allows you to record or view live up 6 separate programs simultaneously.

Yes, a more traditional grid guide is available to view channels in a linear format. You can access the grid guide by selecting the 'Grid' button on your remote control, or by going to the Settings card in the Smart Menu. Click here to watch a short video about this using the Grid Guide.

The Smart Menu features an innovative horizontal design that lets you quickly jump to different categories and features.  You can easily search for programs across live TV, recorded TV and VOD, and search within a specific genre of programming by selecting one of the filter cards (Movies, Kids, Sports, News).  You also have access to Parental Controls, VOD, Recorded TV, Ticker, personal content (when a DLNA server is connected) and Caller ID to TV.  Click here to watch a short video about the Smart Menu.

Up to 14 days of programming guide data is available.

You can search by title, keyword or category. The results will include programs that are currently airing, airing sometime in the future, available through WOW! VOD and programs that you have recorded. Click here to watch a short video about using Search.

The Mini TV lets you keep an eye on what you're watching, while you browse the Smart Menu. To see a program that's playing in the Mini TV on your full screen, press the Zoom button on your remote control.

Select the Change Time Slot card and press the right arrow to choose a future time slot. You can also change the time slot by pressing Next on the remote control when you are in the TV Channels list. Click here to watch a short video about viewing future programming.

Yes. Closed Captioning settings can be managed by going to the Settings card and selecting Closed Captioning. Click here to watch a short video about Closed Captioning.

You must have either WOW! Essential or Advanced Phone service, as well as Caller ID to receive Caller ID to TV on Ultra TV. 

Caller ID to TV settings can be managed by going to the Phone card and selecting Caller ID to TV. You can also manage your Caller ID to TV settings by logging onto the WOW! Customer Home Page, select 'TV' and 'Manage My TV'. Click here to watch a short video about Caller ID to TV with Ultra TV.

The call log stores up to 100 calls. Calls from repeat callers will display as separate calls.

Whole-Home DVR means you can access and manage all of your recorded shows from any Media Player in your home, regardless of where a recording was originally scheduled. Click here to watch a short video about using the Whole Home DVR.

DVR recordings can be managed from the Channel Listings card, any filter card, as well as the Search card, or by going to Recorded TV in the Smart Menu from any Media Player. You can also access your recordings by pressing the DVR button on your remote control. DVR recordings can be managed remotely by logging onto the WOW! Customer Home Page, selecting 'TV" then 'Manage My TV'.

Ultra TV allows you to record or view live up 6 separate programs simultaneously.

You can record up to 75 hours of high definition programming or up to 300 hours of standard-definition programming. You can also connect an external hard drive to the Media Gateway for additional storage.

A conflict detection message will appear on screen indicating that all six tuners are being used. You may be recording five shows and watching live TV with the sixth tuner, which is causing the conflict and preventing you from recording or watching a seventh show at the same time. The conflict detection message provides you with an action menu so you can decide which shows to watch or record. Click here to watch a short video about conflict resolution on Ultra TV.

Select Recorded TV, then Options from the Smart Menu to view cancelled and deleted recordings, programs scheduled to record, series options, recording defaults and recording space.

You can access remaining storage space from either the Settings category or the Recorded TV category. Press OK on the remote from either location to see the Storage Meter. The Storage Meter lets you know how much space you have left to record more programs. You can connect an external hard drive to increase recording space. The Storage Meter will include your external hard drive space when connected. Click here to watch a short video about using an external hard drive with Ultra TV.

Flickr is an online photo sharing community where you can share your personal albums and enjoy albums from your friends and family. Click here to watch a short video about using Flickr on Ultra TV.

Go to www.flickr.com to create an account.

You must link your Flickr account to your WOW! Account online. You can do this by logging onto the WOW! Customer Home Page, then select 'TV', 'Manage My TV, 'TV Apps', then select 'Manage App' next to Flickr. Click here to watch a short video about using Flickr on Ultra TV.

Log onto the WOW! Customer Home Page, then select 'TV', 'Manage My TV' and 'TV Apps' to add or delete albums. Click here to watch a short video about using Flickr on Ultra TV.

There are several games included as part of Ultra TV, including BlackJack, Bowling, Slot Machine, Solitaire, Sudoku, Texas Hold 'em, and many more. Games can be found by going to the Games card in the Smart Menu. Click here to watch a short video about Ultra TV's Games.

Parental Controls can be accessed and set by going to the Settings card and selecting Parental Controls. Parental Controls can also be managed by going online to the WOW! Customer Home page. The first time Parental Controls are used, a PIN will need to be created. Click here to watch a short video about using Parental Controls with Ultra TV.

In the Settings category, select Parental Controls. Enter a four digit PIN on your remote and then re-enter the PIN to confirm. Parental Control PINs can also be created by logging onto the WOW! Customer Home Page. Then select 'TV' and 'Manage My TV'. Click here to watch a short video about using Parental Controls with Ultra TV.

In the Settings category, select Parental Controls, then choose Settings and Change PIN. Enter the old/current PIN and then enter the new PIN once and enter it again to confirm. Parental Control PINs can also be changed by logging onto the WOW! Customer Home Page. Then select 'TV' and 'Manage My TV'. Click here to watch a short video about using Parental Controls with Ultra TV.

Yes, different PIN's can be created for each Media Player. This can be managed by logging onto the WOW! Customer Home Page, select 'TV' and 'Manage My TV'. Click here to watch a short video about using Parental Controls with Ultra TV.

Parental Controls can be blocked by Channel, TV ratings or Movie ratings. Channels can be unlocked for a specified amount of time, All Parental Control settings can be managed by going to the Settings card and selecting Parental Controls. You can also manage your Parental Control settings by logging onto the WOW! Customer Home Page, select 'TV' and 'Manage My TV'. Click here to watch a short video about using Parental Controls with Ultra TV.

HomeConnect allows you to stream media from your computer to your Media Player. Your computer must be connected to your home network and have a DLNA server. When this has been set up, you should automatically see that computer listed in the HomeConnect category of the Smart Menu. Click here to watch a short video about using HomeConnect.

Yes, you can select all the channels you want to display on your Channel Listings. These channel lineups can be unique to each Media Player. To create customized channel lineups, you can log onto the WOW! Customer Home Page, select 'TV' and 'Manage My TV'. Click here to watch a short video about customizing your Channel Listings on Ultra TV.

The Pay-Per-View channels are located under the Channel Listings card and may also appear under a genre card such as Sports or Movies depending on what is playing on that Pay-Per-View channel at the time you are searching.

Ticker is a news and information service you can enjoy while watching your favorite shows. Information is displayed at the bottom of your TV screen. Ticker can be accessed by going to the WebConnect card in the Smart Menu. Click here to watch a short video about the Ticker.

Yes, you can log onto the WOW! Customer Home Page, select 'TV' and 'Manage My TV' to select or deselect topics that are displayed in the Ticker. Click here to watch a short video about customizing the Ticker.

Use the left and right arrow buttons on your remote control to browse through categories and the up and down arrows to scroll through items in each topic. If you see a headline that interests you, you can read the whole story by pressing 'OK' on your remote and choosing 'More Info'. Click here to watch a short video about using the Ticker.

WOW! OnDemand can be accessed by selecting the 'VOD' button on your remote, selecting the VOD card on your Smart Menu or by tuning to channel 1.

WOW! OnDemand is available on every TV in your house that has a WOW! Media Player. VOD programs ordered on one Media Player can be accessed from another Media Player under the 'My Rentals' folder in the VOD card.

You can block channels or programs using Parental Controls. Go to the Settings card, then Parental Controls in the Smart Menu. Click here to watch a short video about using Parental Controls on Ultra TV.

Click here for instructions (PDF).

Click here for instructions.

First, check your coaxial connection from the wall to the Media Player to ensure all connections are tight. If video does not return, try unplugging the Media Player from its power source and then plugging it back in. If that still didn't correct the problem, call WOW! at 1-866-496-9669 for further troubleshooting assistance.

Go to your Media Gateway and check the coaxial connection from the wall to the Media Gateway to ensure all connections are tight. Press and release the reset button on the back of your Media Gateway. If this doesn't correct the problem, call WOW! at 1-866-496-9669 for further troubleshooting assistance.

If none of your WOW! services are working there may be a cable outage in your area. Call WOW! at 1-866-496-9669 to find out. If your WOW! cable is working but WOW! Internet is not, reset your Media Gateway by pressing and releasing the reset button once.

If none of your WOW! services are working there may be a cable outage in your area. Call WOW! at 1-866-496-9669 to find out. If your WOW! cable or Internet is working but you don' t have dial tone, check the lights on the front of your Media Gateway. If the light marked Telephone 1 (and/or Telephone 2 for a second line) is blinking, check all your phones to see if one is off hook. If all phones are hung up and you still don't have dial tone, call WOW! at 1-866-496-9669.