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Had a really impressive customer service experience with Steven and Michael. When I signed up for installation a few days ago, I was misinformed and led to believe that things were going to be completed as told to me. When I looked at what actually ...
Had a really impressive customer service experience with Steven and Michael. When I signed up for installation a few days ago, I was misinformed and led to believe that things were going to be completed as told to me. When I looked at what actually happened and billed to me, I was very unhappy and was ready to disconnect service right away. I called WOW! and got Michael. He proved to be a man of his word and restored my faith in this company. I explained the situation, he fixed it. He spoke with me and not at me. He was basically a pretty cool guy. I told him that he should be the CEO. Just the way he handled me and my situation impressed me. He explained company policy and just took care of business.