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Customer service the WOW! way.
We don’t need to tell you how hectic life can get. Between work, your ever growing list of to-dos, and the dozen or so things that aren’t even on your list, the last thing you need is your Internet, cable and phone company demanding time you don’t have.
At WOW!, we give you the power to take control of your time. From the ease of online bill pay to the convenience of 24/7 customer support and flexible appointments, our goal is to deliver the best customer experience possible. So whether it's 10 P.M. and you have a question about your bill, or 3 A.M. and you want to learn how bundling your WOW! services can save you money, you can trust that WOW! will be there for you.
Our world revolves around you.
At WOW! we deliver a customer experience that lives up to our name. We do this a variety of ways including:
- Same-day trouble resolution which is available if you experience service issues
- Next-day installation for new WOW! services
- Weekend and evening service appointments available, you can even set up a one hour arrival window so you don’t have to wait around
- Giving you a phone call before your installation or service appointment to give you our estimated time of arrival
- Online monthly bill pay or automatic payment options so you have of a variety of payment methods
Get the most out of your WOW! services.
We have many resources to make sure you’re getting the most out of your WOW! services. Check out our online customer care section which includes reference guides, troubleshooting tips, channel line ups and frequently asked questions.
We couldn’t do it without you.
When we found out that we were ranked “Highest in Customer Satisfaction Among High-Speed Internet Providers in the North Central Region” and “Highest in Customer Satisfaction Among Residential Phone Providers in the North Central Region, Two Years in a Row” by J.D. Power and Associates we were quite pleased and incredibly humbled to have earned your respect and appreciation. We will continue to offer the service, quality and affordability you’ve come to expect.
Find out more.
How can we WOW! you?
If you’ve experienced an above-and-beyond moment from WOW! or even just a little delight please tell us about it at www.wowway.com/tellus
Same-day trouble resolution is available for service issues but is not guaranteed. Next-day installations are available to residential customers who call before noon EST on the day prior to the installation and who are not porting (keeping) their current phone number (if installing WOW! Phone). ©2009 WideOpenWest Finance, LLC. WOW! received the highest numerical score among telephone service providers and Internet service providers in the North Central Region in the proprietary J.D. Power and Associates 2007-2008 Residential Regional Telephone Customer Satisfaction StudiesSM and 2008 Internet Service Provider Residential Customer Satisfaction Study.SM 2008 study based on 13,693 (phone) and 16,933 (Internet) total responses from consumers measuring 10 (phone) and 12 (Internet) providers in the North Central region (IL, IN, MI, OH, WI) and measures satisfaction of consumers who received their local and long distance service from one provider and measures satisfaction of consumers with their Internet service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2008. Your experiences may vary. Visit jdpower.com
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