WOW! will never ask customers to provide personally identifiable information (i.e.: your username/password/date of birth) via e-mail. If you ever receive an e-mail that purports to come from WOW! and seems questionable, contact us directly at wow_techsupport@wideopenwest.com

•  Basic information you will need to set up your e-mail account:
  
  • Type of Incoming e-mail server = POP3
  • Incoming: pop3.mail.wowway.com
  • Outgoing: smtp.mail.wowway.com
  • Outgoing Mail server requires authentication (use same settings as incoming mail should be checked)
  • Your account name is the user name you selected for your e-mail address
  • Your account password is the password you selected when you created your e-mail user name and password

• Here is critical information you will need to set up your e-mail account:
  • Type of Incoming e-mail server = POP3
  • Location of Incoming pop3 server = pop3.mail.wowway.com
  • Location of outgoing SMTP server = smtp.mail.wowway.com
  • Outgoing Mail server requires authentication (use same settings as incoming mail server)
  • User name - This is the user name you selected during the installation of your WOW! High-Speed Internet service.
  • Your account password during the installation of your WOW! High-Speed Internet service is the password you selected

The minimum requirements for creating a password are:

• Minimum 8 characters.
• Maximum 20 characters.
• Cannot contain any sequence of 4 or more letters or numbers. For example: ABC is allowed, ABCD is not. 123 is allowed, 1234 is not. This also applies in reverse.
• Cannot contain the words "password" or "pwd".
• Spaces are not allowed.
• Cannot use any of the following the characters: {}[]\/:;|\'\":<>,.^+().

Yes, you can use you own cable modem for WOW! Internet service, but customer-owned modems may not be capable of getting the full speeds from some of our Internet packages. A DOCSIS 1.1 or higher modem is required and a DOCSIS 3.0 modem is required for 30 Mbps and 50 Mbps Internet customers.

With WOW! Home networking the router is built into our Home Networking Advanced Modem, so there's no need for a separate router for your home network.  Specially trained WOW! experts will install supported equipment, saving you the time and aggravation of doing it yourself. 

• Enjoy convenient installation: WOW! experts will install and configure supported devices, and our knowledgeable support team is available 24/7 to answer any questions.
  
• Share the speed: No more waiting to use the Internet. When you have WOW! Home Networking, a single WOW! Internet connection will serve your entire household.

Yes, we will set up WPA encryption when we install your Home Networking Advanced Modem. Also the Home Networking Advanced Modem has built in firewall protection to further protect your network.

For Windows based computers the minimum system requirement is Windows XP SP3 or higher - 32 and 64-bit operating systems.

For Macintosh computers the minimum system requirement is Mac OS 10.6 or higher- 32 and 64-bit operating systems.

Yes, WOW! offers and installs USB wireless adapters. These adapters are available for purchase from WOW! You must have a free USB port to connect the adapter to, as WOW! will not connect the USB wireless network adapter to a USB hub. Standard installation fees may apply.

No, there is no monthly service charge for WOW! Home Networking but there is a small additional lease fee for the Home Networking Advanced Modem.

WOW! Home networking will include connecting up to 5 computers. One computer connected via Ethernet cable and the remaining computers connected via a wireless connection.

WOW! will connect computers that meet the minimum requirements for WOW! Home Networking.

Most wireless networking equipment has a range of up to 300 feet indoors and 1500 feet outdoors. For best results, WOW! recommends that equipment you are connecting wirelessly be within 150 feet of the Home Networking Advanced Modem. The wireless signal will penetrate most walls, so you can have devices in different rooms and on different floors and still stay connected to the network.

The wireless signal will typically go through two to three walls before you experience loss of signal.  If you have a large home, or a home with thick or dense walls, it is suggested that you place the wireless router in a high, central location. If you want network access outside, it is suggested that you place the wireless router near a window. You should also try to keep the wireless router away from any large metal objects as these may hinder its range. 

Yes, WOW supports connecting a Macintosh computer to the home network as long as it meets the minimum system requirements. If you have both Windows-based PCs and Macintosh computers on your home network, file and printer sharing activation between the two are not supported. 

WOW! Home networking will include connecting up to 5 computers. One computer will be connected via Ethernet cable, and the remaining computers connected via a wireless connection. One printer may also be connected, and file and print sharing may be activated upon request to allow network printer connectivity to a printer already wired/connected to the computer.

WOW! will provide you with the WPA key so you can connect other wireless devices to your network. WOW! does not support wireless printers, game consoles, wireless handhelds or sling boxes. WOW! will connect computers that meet the minimum requirements for WOW! Home Networking.

WOW! Home Networking supports WPA encryption.  If you would like to use WEP encryption with WOW! Home Networking, you will need to purchase your own wireless router or an wireless adapter that is WPA compliant.

To test your Internet speeds, select the proper link below:

Columbus: http://speed.col.wideopenwest.com/
Cleveland: http://speed.clv.wideopenwest.com/
Michigan: http://speed.try.wideopenwest.com/
Illinois: http://speed.nap.wideopenwest.com/
Evansville: http://speed.evv.wideopenwest.com/

Port forwarding (or port mapping) allows certain applications on your computer or home network to bypass your firewall to gain unrestricted access to the Internet.  This is most commonly used with video game consoles.  Because of security risks, it is not recommended that you use port forwarding for web surfing or day-to-day Internet activities.

 Placing a device in the DMZ (in front of the firewall) is useful for troubleshooting connectivity issue or intermittent connectivity issues, particularly with video conferences, chat programs, and video games. The router's firewall can cause issues when trying to connect to these devices/programs. To solve this problem, a device can be placed in front of the firewall (in the DMZ), bypassing all security on the router. Placing a device in the DMZ leaves the device vulnerable for attack. This process should only be used as a last resort if needed, and is not recommended if the most current security updates are not in place and additional security is installed on the device being placed in the DMZ. 

 If you need to bypass the router's security, port forwarding is more secure as it doesn't bypass all security. For more information, or to get help setting up port forwarding or placing a device in front of the firewall (in the DMZ) on a WOW! supplied router, please call 1-866-496-9669.

WOW! provides customers several methods for bill payment. You can mail in a check with your paper bill, pay online, or use Local Pay at multiple convenient locations.

Mail: WOW! sends you a statement every month with a return envelope for your payment. If you have not received a statement from WOW!, call us at 1-866-4WOW-NOW to get another statement sent to you. Your payment can be mailed to P.O. Box 5505, Carol Stream, IL 60197-5505

Online: With Account Manager, you can pay your bill online manually, or sign up for our Easy Pay automated monthly payment system. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Local Pay: WOW! has local payment centers in several businesses throughout our service areas. To find the location of your nearest Local Pay facility, click here.

By Phone: You can call WOW! at 1-866-496-9669 and make a payment 24 hours a day.

Yes, but registering is easy. Just have your account number and phone number available the first time you sign in and then set up your own personal login ID and password to use in the future.

Yes, anyone can make a payment on the account.  You can use Local Pay, or mail a check to WOW! to pay on the account.  Please be sure to note the account number. For online payments, you must be the account holder.

Easy Pay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. To sign up for Easy Pay, access the ‘Bill Pay / Easy Pay” menu in the WOW! Account Manager. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Yes, you can use you own cable modem for WOW! Internet service, but customer-owned modems may not be capable of getting the full speeds from some of our Internet packages. A DOCSIS 1.1 or higher modem is required and a DOCSIS 3.0 modem is required for 30 Mbps and 50 Mbps Internet customers.

Our technicians will make a best effort attempt to install your wireless adapter.  However, we cannot guarantee that the technician will be able to successfully install the wireless adapter and WOW! will not provide technical support for the wireless adapter after installation.

A DOCSIS 1.1 or higher modem is required (DOCSIS 3.0 for speeds higher thatn 15 Mbps). You will need to provide with the MAC address of your modem by calling 1-866-496-9669. Generally, the MAC address can be found on the bottom of the modem, usually on a barcode sticker, along with the modem's serial number. Most times the MAC address will appear after the letters "MAC" or "EA" (e.g., MAC 00-12-ab-34-cd-5e). Some Motorola modems will display only the "SN" (e.g., SN 8386848). The MAC address is the alphanumeric code that appears after the "MAC" or "EA" or "SN" on Motorola modems.

If your modem is not working and you need to restart the modem, turn off your computer, then unplug the power cord from the back of the modem, plug the power cord back into the modem and wait for the lights on the front of the modem to come back on. When they are on and operating normally, restart your computer again.

First check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, check to see if your modem is connected to the WOW! network:

• Look at your cable modem and confirm that the online or cable light is solid green.
• If the light is green and is not blinking, unplug the modem's power cord, wait two minutes, then plug it back in.

Restart your computer. If your WOW! Internet connection is still not functioning properly, call 1-866-496-9669 and follow the automated instructions to hear if there is an outage in your area. If there is not an outage in your area, and you have tried steps 1-3 above, please stay on the phone for technical support from a WOW! Customer Care Representative.

WOW! provides 1 GB of storage for each WOW! e-mail account.

WOW! offers 5 e-mail accounts which can be activated as soon as you are installed with your WOW! Internet service.

If an e-mail account is not accessed for 7 months it will be deleted.

Yes. In order to use IMAP you must first activate IMAP by clicking here and clicking "Enable" on the subsequent page. Your account will immediately be enabled to use IMAP

 Once your IMAP account has been activated you will need to use the settings below to configure your email client.

Please see the instructions below for the e-mail client you wish to set up:

Please note that if you will be using your IMAP account while using a mobile phone or off the WOW! network, you will need to select "My server requires authentication" in the outgoing mail server settings.

For Windows Mail (Vista), Outlook Express, or Outlook 2000: 

1.  
   1. Click Tools
   2. Click Accounts
   3. Click Add
   4. Click Mail
   5. Enter your Display Name
   6. Click Next
   7. Enter your Email Address
   8. Click Next
   9. For the server type, make sure IMAP is selected (normally POP is the default)
   10. Enter the server names:
   11. For the incoming server: imap.mail.wowway.com
   12. For the outgoing server: smtp.mail.wowway.com
   13. Click Next
   14. Enter your username and password
   15. Click Next
   16. Click Finish
   17. Click Close

For Outlook 2003 or Outlook XP: 

1.  
   1. Click Tools
   2. Click Email Accounts
   3. Select Add a New Email Account
   4. Click Next
   5. Select IMAP
   6. Click Next
   7. Enter your Username Information and Logon Information
   8. Enter the following for Server Information:

Incoming Mail Server: imap.mail.wowway.com

Outgoing Mail Server: smtp.mail.wowway.com

Click Next

Click Finish

For Outlook 2007:

Click Tools

Click Account Settings

Click the Email tab

Click New

Select Microsoft Exchange, POP3, IMAP or HTTP

Click Next

Put a check next to Manually Configure Server Settings

Click Next

Select Internet Email

Click Next

Enter Your User Information and Logon Information

Enter the following for Server Information:

Account Type: IMAP

Incoming Mail Server: imap.mail.wowway.com

Outgoing Mail Server: smtp.mail.wowway.com

Click Next

Click Finish

Click Close

For Outlook Express 5.0 for Mac

Open Outlook Express then click on the "Tools" menu and click on "Accounts"

Click the "Mail" tab, highlight the e-mail account you want to change in the Accounts window, and then click the "Edit" button

In the "E-mail address" line type your e-mail address

In the" Incoming mail (IMAP)" type imap.mail.wowway.com

In the "Outgoing mail (SMTP)" type smtp.mail.wowway.com and click on the "OK" when finished

Entourage for Mac

Open Microsoft Entourage and click Tools at the top and then Accounts.  Now click the Mail tab and click the New button in the upper left hand corner of the window. Now click the Mail pull down.

The next window that appears is the Account Setup Assistant. This wizard will guide you through the setup process. In the Your name: field type the name you want your email recipient to see. Click the arrow button in the lower left hand corner of the window.

In the field that says I already have an e-mail address I'd like to use type your email (i.e. username@wowway.com) Click the arrow button in the lower left hand corner of the window.

In the Incoming mail server is a (n) pull down select IMAP In the Incoming mail server mail server: type imap.mail.wowway.com In the Outgoing (SMTP) mail server: type smtp.mail.wowway.com Click the arrow button in the lower left hand corner of the window.

In the Account ID: field type your username. In the Password field enter your wowway password. Click the arrow button in the lower left hand corner of the window.  Enter a name that will identify this account for your purposes. Click Finish.

Setting up IMAP in Apple Mail 

Within Mail.app:

1. Go to Preferences (Mail →Preferences)
2. On the Accounts tab, click the [+] at the bottom left to start the account setupprocess
3. Change the Account Type to IMAP and fill in yourdetails
4. Set the Incoming Mail Server and Outgoing Mail Serverdetails

Incoming: imap.mail.wowway.com
Outgoing: smtp.mail.wowway.com

Creating IMAP Folders

To create a new folder:

1. Control-click (or right-click if you have a multi-button mouse) on the Inbox for your account (if you have multiple accounts within Mail.app, you'll see sub-Inboxes in the left sidebar that have the names you've assigned each account), and select "NewMailbox..."

2. In the resulting dialog, make sure that the correct account is selected in the drop-down menu, and enter a name for the mailbox (e.g. "Sent" if you're onMediaTemple).

The mailbox is created on the server, and Mail.app updates its folder list for that account. Do this as many times as you want, whenever you need a new folder to help organize your messages.

Setting Mail.app

Once folders exist, in order for Mail.app to save your drafts or copies of your sent messages it needs to know where to put them, so this final step is the most important:

1. Click the folder name that matches the function you want to assign (e.g. "Sent") so it is highlighted in thelist

2. Go to Mailbox → Use This Mailbox For → [function name] (e.g. "Sent"again)

Your folder will disappear from the list, and reappear as a sub-folder beneath the function you specified, with the same name as the account it's connected to. So, if your account name is "My IMAP Account", the "Sent" folder will now be located under "Sent → My IMAP Account" in the Mail.app sidebar.

Call the Customer Care Center to speak with a representative at 1-866-496-9669.

• Here is critical information you will need to set up your e-mail account:
  • Type of Incoming e-mail server = POP3
  • Location of Incoming pop3 server = pop3.mail.wowway.com
  • Location of outgoing SMTP server = smtp.mail.wowway.com
  • Outgoing Mail server requires authentication (use same settings as incoming mail server)
  • User name - This is the user name you selected during the installation of your WOW! High-Speed Internet service.
  • Your account password during the installation of your WOW! High-Speed Internet service is the password you selected

•  Basic information you will need to set up your e-mail account:
  
  • Type of Incoming e-mail server = POP3
  • Incoming: pop3.mail.wowway.com
  • Outgoing: smtp.mail.wowway.com
  • Outgoing Mail server requires authentication (use same settings as incoming mail should be checked)
  • Your account name is the user name you selected for your e-mail address
  • Your account password is the password you selected when you created your e-mail user name and password

To change your username:
Log in to the WOW! Customer Home Page

1. Select "Account Manager "
2. Select "Account Settings"
3. Select "E-mail Management"
4. To change your Username select the Change Username button.
5. To change your Password select the Change Password button.

If you can't remember your password

1. Select  Forgot Password or Username from the Log in box on the WOW! Customer Home Page
2. Enter your Username and click Submit.
3. Answer the security question that is presented and click Submit
4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.

If you can't remember your username: 

1. Select  Forgot Password or Username from the Log in box on the WOW! Customer Home Page     Enter your WOW! Account number and phone number
2. A list of usernames associated with the account will be presented.

The Primary account holder can activate additional e-mail accounts at any time from the WOW! Customer Home page. To activate additional e-mail accounts

Use the following steps to create additional (secondary) email accounts:

1. Go to the WOW! Customer Home page
2. Log in with your primary email username and password.
3. Click Account Manager at the top of the screen.
4. Click Account Settings.
5. Click E-mail Management.
6. Click Add Account.
7. Complete the User Information.
8. Click Create.

Please see the instructions below for the e-mail client you wish to set up.

Windows Live Mail
Windows Live Mail can be downloaded from Microsoft for free.

1. After downloading and installing Windows Live Mail, open the program and select Add email account from the left column.
2. Enter your email address and password.
3. Select the Remember password option if you do not want to enter your password each time you check your email.
   • Note: You may prefer to leave the Remember password option unchecked if you share a computer with several users and you want to maintain the privacy of your email.
4. Enter your name in the Display Name field. This is the display name as you would like it to appear in the From field in outgoing emails.
5. Do not check the Manually configure server settings for email accounts option.
6. Click the Next button.
7. Select the POP3 option from the Incoming server type drop down menu.
8. Enter pop3.mail.wowway.com in the Incoming server field and verify the Port field next to the Incoming server field has defaulted to 110.
9. Do not select the This server requires a secure connection (SSL) option.
10. Select the Clear text authentication option from the Log on using drop down menu.
11. Verify the Login ID field has defaulted to your username (before the @wowway.com)
12. Enter smtp.mail.wowway.com in the Outgoing server field and verify the Port field next to the Outgoing server field has defaulted to 25.
13. Do not select the This server requires a secure connection (SSL) option.
14. Select the Outgoing server requires authentication option.
15. Click the Next button.
16. Select the Set this account as the default mail account option, if you would like this email account to be your default email account.
17. Click the Finish button.
    
    

Outlook Express

1. Open Outlook Express and, click Tools, then Accounts.
2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
3. Enter your Display name and click Next.
4. Enter your E-mail Address and click Next.
5. For the Incoming mail (POP3) server enter: pop3.mail.wowway.com
6. For the Outgoing mail (SMTP) server enter: smtp.mail.wowway.com
7. Enter your Account Name and Password. If you do not want to have to enter your password each time you check your e-mail, select the Remember Password option and then, click Next.
8. Click Finish
9. With your new account highlighted on the Internet Accounts screen, select Properties from the right column
10. Select the Servers tab and place a check in the My server requires authentication box under Outgoing Mail Server
11. Click on the Settings button. Make sure the Use same settings as my incoming mail server is selected and click OK.
12. Click OK on the Mail Properties screen and then Close on the Internet Accounts screen. Your email account is now ready to use.
    
    

Outlook 2003 or Outlook XP

1. Click Tools.
2. Click Email Accounts.
3. Select Add a New Email Account.
4. Click Next.
5. Select POP3.
6. Click Next.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
   • Incoming Mail Server: pop3.mail.wowway.com
   • Outgoing Mail Server: smtp.mail.wowway.com
9. Click More Settings.
10. Click the Outgoing Server tab.
11. Check the My outgoing server (SMTP) requires authentication box.
12. Select the Uses same settings as my incoming mail server selection.
13. Click Next.
14. Click Finish.

Outlook 2007 or 2010

1. Click Tools.
2. Click Account Settings.
3. Click the Email tab.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP or HTTP.
6. Click Next.
7. Put a check next to Manually Configure Server Settings.
8. Click Next.
9. Select Internet Email.
10. Click Next.
11. Enter Your User Information and Logon Information
12. Enter the following for Server Information:
    • Account Type: POP3.
    • Incoming Mail Server: pop3.mail.wowway.com
    • Outgoing Mail Server: smtp.mail.wowway.com
13. Click More Settings.
14. Click the Outgoing Server tab.
15. Check the My outgoing server (SMTP) requires authentication box.
16. Select the Uses same settings as my incoming mail server selection.
17. Click Next.
18. Click Finish.
19. Click Close.

Macintosh OS X Mail Setup

1. Start Mail by clicking the "Mail" icon in the docking bar.
2. Click the Continue button.
3. Select the POP option in the Account Type drop down menu.
4. Enter a name for the profile in the Account Description field.
5. In the Full Name field, enter the name that you would like displayed in the From field of outgoing emails.
6. Enter your email address in the Email Address field and click the Continue button.
7. Enter pop3.mail.wowway.com in the Incoming Mail Server field.
8. Enter the username in the User Name field. This will be the first part of the email address, which comes before the @wowway.com.
9. Enter your password that you use for the Customer Homepage in the Password field.
10. Click the Continue button.
11. Enter smtp.mail.wowway.com in the Outgoing Mail Server field.
12. Select the Use Authentication option. The user name and password are the same as the incoming user name and password.
13. Click the Continue button.
14. The Account Summary screen will display. Verify all information is correct and click the Continue button.
15. An Unlock Keychain window may appear. During the setup of OS X the customer was asked to set a keychain password. If the customer wants Mail to have access to the information in the Keychain, the customer will need to enter the password on this screen. If not, click the Cancel button.
16. Click the No button if an Import Mailboxes window appears.
    
    
    
    

You can download a new user guide for WOW! Internet, Cable or Phone service using the "Troubleshooting and Support Menu" drop down list at the top of this webpage, and selecting "Reference Guides". If you prefer to receive a copy in the mail, call us at 1-866-4WOW-NOW and we will be glad to mail you a copy.

WOW! Business may be the perfect solution for your business Internet needs. To find out more, please contact us at 1-888-969-4249.

If you have additional questions that you weren't able to answer from this website, you can click on the Contact Us page and email a specific question to our trained Customer Care Representatives. If you prefer to speak to someone, please call us at 1-866-4WOW-NOW for further assistance.

WOW! offers several Internet packages that are designed to fit your needs. Click here to learn more about our Internet packages and speeds.

Download speed is the time it takes for your computer to access a webpage from a server.  Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster.  A higher upload speed means that you will be able to post pictures to that same website more quickly than someone with a slower speed.

Multiple users normally will not affect the speed of your connection nor will watching TV and surfing the Internet at the same time.  However, if one or more users are doing something that requires a large amount of bandwidth, like watching an online video or playing a game, you may notice slower speeds.

You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

In order to support their content without charging visitors, many websites sell advertising space on their web pages. Ad networks provide technology for the websites and advertisers to display ads on the websites. This practice is referred to as ad serving.  The ad network works at the direction – and on behalf – of the websites and advertisers.

Cookies are small files stored on a computer’s hard drive to simplify and improve a user’s Web experience. A website may store information in a cookie about your computer configuration so that it can more efficiently provide information to you the next time you visit the site. Or, your browser program might save a cookie with your username and password so that a website’s server will automatically recognize you the next time you access the site.

Ad networks use cookies to enable ad serving. The ad network will set or recognize a unique, persistent cookie when an ad is displayed or the user begins web surfing.

No, WOW! does not utilize a third party company for advertising at this time.

WOW! will never ask customers to provide personally identifiable information (i.e.: your username/password/date of birth) via e-mail. If you ever receive an e-mail that purports to come from WOW! and seems questionable, contact us directly at wow_techsupport@wideopenwest.com

The minimum requirements for creating a password are:

• Minimum 8 characters.
• Maximum 20 characters.
• Cannot contain any sequence of 4 or more letters or numbers. For example: ABC is allowed, ABCD is not. 123 is allowed, 1234 is not. This also applies in reverse.
• Cannot contain the words "password" or "pwd".
• Spaces are not allowed.
• Cannot use any of the following the characters: {}[]\/:;|\'\":<>,.^+().

You can increase the strength of your password by increasing the number of characters to more than 8, or increasing the use of numbers, capital letters and special characters such as @!#$%^&*=_~`- .   Stronger passwords use two uppercase letters or numbers and one special character.

The strongest passwords meet the following  guidelines:

• Contains at least 14 characters.
• Contains at least 1 uppercase letter.
• Contains at least 1 number.
• Contains at least 1 valid special character such as @!#$%^&*=_~`-

If your account has been fully registered on our website, you may be able to use the Forgot Password or Username link on the WOW! Customer Home Page. If the account has not been fully registered, this may not be an option. If this link does not work, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

If you can't remember your password:

1. Select "Forgot Password or Username" from the Log in box on the WOW! Customer Home Page
2. Enter your Username and click Submit.
3. Answer the security question that is presented and click Submit
4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.

If you can't remember your username:

1. Select Forgot Password or Username from the Log in box on the WOW! Customer Home Page
2. Enter your WOW! Account number and phone number.  A list of usernames associated with the account will be presented.

If you are receiving an invalid username or password error, make sure you are not including “@wowway.com” or “@wideopenwest.com” as part of your username. If you are not including this and you are still getting an error, you may be able to use the Forgot Password or Username link from your WOW! Customer page (http://portal.wowway.net/). This link is located below the Username and Password fields.

If you are not able to retrieve your password, or if you are receiving a different error, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

If you are unable to connect to the Internet, try the following steps to reset your modem.

1. Turn off your computer
2. Unplug the power cord for your modem If the lights do not go out then please contact us at 1-866-496-9669.
3. Wait 10 seconds and then plug it back in
4. Wait until the lights on the modem stabilize.  For the first several seconds, they will blink and turn on and off.
5. Restart your computer
6. Try connecting to the Internet

If you are still having problems, contact us at 1-866-496-9669

Simply connect your new computer to your modem using the same Ethernet cable that your old computer used and connect to the Internet.  Once connected, visit portal.wowway.net to set up your homepage and access your email and other settings.

If you are adding a new computer in addition to your current computer, you may want to consider WOW! Home Networking.

From the WOW! Portal, go to the bottom of the page. In the footer area of the page click on "Make this your home page". Choose Yes when prompted and wowway.com will be your home page.

PC: 

• Processor: 133 Mz or higher
• O/S: Windows 2000 or higher
• RAM: 64 MB
• Free Hard Drive Space: 150 MB
• Network Adapter: Ethernet or USB Adapter

Macintosh: 

• Processor: Power PC or higher
• O/S: Macintosh 9.0or higher
• RAM: 64 MB
• Free Hard Drive Space: 100 MB
• Network Adapter: Ethernet (already installed) or USB adapter

You do not have to have WOW! Cable to get WOW! Internet but with such great package deals, why wouldn't you get both services from WOW! Learn more about our pricing and packaging options!

It is important to install firewall software or hardware to protect your computer, regardless of the type of Internet connection you use. WOW! provides WOW! Security for download off of the WOW! Customer Home Page. There may be a fee for this software depending on what level of Internet service you have.

Win 95/98/ME Operating Systems:

1. Click START and then select RUN.
2. In the Run dialog box, type in WINIPCFG and click OK.
3. The IP address will be displayed.

Win NT/2000/XP Operating Systems:

1. Click START and then select RUN.
2. In the Run dialog box, type in CMD and click OK.
3. The Command Prompt window will open. Type IPCONFIG/ALL and hit the return key.
4. The IP address will be displayed.

1. Select the APPLE menu.
2. Select CONTROL PANELS.
3. Select TCP/IP to display TCP/IP settings.
4. Click the Customer Care And Support button on the left.

WOW! Security is provided by F-Secure, an internationally recognized and fast growing online security provider. F-Secure's solutions are also available through major ISPs such as France Telecom, TeliaSonera, PCCW and Charter Communications. More information can be found at F-Secure.

You may install WOW! Security on up to 3 PCs in your house.

For more information on WOW Security please click here.

Yes, you must uninstall all previous security and antivirus software before installing WOW! Security.

Please follow the software manufacturer's recommendations for uninstalling their product(s). The F-Secure installation process will uninstall many security and antivirus products automatically.
If you have Norton security or antivirus products on your computer you will need to use their process for uninstalling their software. Detailed instructions can be found here.

Yes, parental control is included with WOW! Security.

Parental Control allows parents to control access to Internet content that might be harmful for small children or teenagers and includes a Time Lock to limit the time that children can spend on the Internet.

With Parental Control you can

• Control the time of day when access to the Internet is available to your children.
• Determine what web sites the computer user can access.  Restricted sites cannot be accessed without the parental password.

Parental Control browsing modes

• Small child browsing mode
  The Child browsing mode is active by default after product installation or after you have restarted the computer. When the Small child browsing mode is active, users can access only those web sites that are specifically allowed for them.
  
• Teenager browsing mode
  When the Teenager browsing mode is active, users can access all Internet sites except those containing restricted content, such as drugs or adult material. Parents can deny additional sites or allow access to blocked sites for this browsing mode.
  
• Parent browsing mode
  When the Parent browsing mode is active, you can access all Internet content without any time restrictions. When you install Parental Control, you are asked to create a password for the Parent browsing mode.

Web page filter

The Web Page Filter controls which web pages and web sites are filtered for each browsing mode. It analyzes and filters web pages automatically based on their content.

• You can modify the Web Page Filter settings by selecting Internet > Parental Control > Teenager and clicking the View catgories link.
  
• For users of the Teenager browsing mode, you can select whether you want to filter web pages by category, or just log all visited web pages.
  
• For users of the Small child browsing mode, you can select to allow only web sites that are suitable for children.

Allowing and denying web pages

Web Site list keeps track of web pages that have been accessed, and lists allowed and denied pages for each browsing mode.

Browsing Protection

The new Browsing Protection feature tells you which websites are safe to enter and which you should avoid. Harmful sites are blocked automatically to ensure safe surfing, while Parental Control keeps your children safe from inappropriate web content.

For more information click here.

You can change your Spam settings by following these steps:

1. Click WOW! SPAM Settings in the left navigation window.
2. Select a setting option:
   1. None - Filters are off and SPAM messages are delivered to the Inbox.
   2. Low - Obvious SPAM is caught in the filters and some may still be delivered to the Inbox.
   3. Medium (recommended) - A moderate amount of SPAM is caught in the filters and delivered to the Junk folder.
   4. High - More SPAM is caught in the filters and sent to the Junk folder.
3. Click Apply SPAM Settings.
4. A popup message will appear to indicate the settings have been changed.

Much like advertising on your favorite websites and other webmail services, the ads help defray the costs associated with providing an enhanced and feature rich email product. We work to maintain an appropriate balance between advertising and your online experience with WOW!.  We believe the placement of the ads in the right column offers the least amount of interference while ensuring we can continue to improve our email service to all WOW! Internet customers at no additional cost.

The Enhanced version is a full web-based "e-mail client", providing full functionality including drag and drop capabilities and mouse over functions for maps, dates and e-mail addresses. The Enhanced version also has the ability to perform "right-click" for common functions. Many portions of the Enhanced version interface allow pop-up action menus that appear when you pass your cursor over an item such as a folder and click your right mouse button. The exact menu choices that appear depend on the type of item.

Right clicking on the following displays right-click menus:

• Conversations. You can mark conversations as read or unread, apply tags to conversations, delete conversations, or move conversations between folders.
• Messages. You can reply to or forward the message, edit the message as new, mark it as read or unread, apply tags to the message, delete the message, move it to another folder, print, show original header information, and create a new filter. The option to edit the message as new lets you resend a message without having to forward.
• Names in message headers. You can perform searches on the name, begin composing a new mail message addressed to that person, or add the person to your personal Contacts list. If the name is an existing contact, you can edit the contact entry.
• Folders. You can create a new folder, mark all items within the folder as read, delete or rename the folder, move the folder, expand all folders, or search. You cannot delete system folders (Inbox, Sent, Trash, Junk, Drafts).

The Basic version is a simpler e-mail interface allowing basic e-mail and calendar tasks to be performed. The Basic version is designed for better performance when away from home on slower internet connections or slower PCs.

WebApps, spell checking, drag and drop, right click menus, and keyboard shortcuts are unavailable with the Basic client.

Yes, from the WOW! Customer home page mail section you can simply choose the version you want to load.  You can also choose to change versions from within the WOW! Mail application in the upper right corner.

It's very easy for some users to confuse the Enhanced e-mail client with other webmail interfaces. The truth is that the Enhanced e-mail client truly runs more like a software client that you would run on your PC like Outlook or Outlook Express. When comparing loading time, it's more accurate to compare Enhanced Mail loading time to the time it would take to load a higher-end e-mail client from the PC. When viewed from this perspective, it loads in comparable times to most software clients. The advantage, of course, is that your Enhanced e-mail client is available from anywhere you have access to a PC and a broadband connection.

You can access your WOW! e-mail account from any web browser with WOW! Webmail. Simply go to the WOW! Customer Home Page at http://portal.wowway.net to access your e-mail from the web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the web.

The total size of your email cannot exceed 10MB.  This includes all headers, text, images and attachments. 

To mark a message as spam simply select the message by highlighting the message or checking the check box at the far left end of the message, and then click on the "Junk" button in the action toolbar above the messages.

To delete messages from your e-mail account, simply place a check mark in the box at the far left end of the message and click on the "Delete" button on the action toolbar above the messages. To completely remove the message go to the "Trash" folder and repeat the above steps.

Messages are deleted from the trash folder after 14 days

Messages are deleted from the Junk folder after 14 days.

Unread messages are deleted from the Inbox after 120 days

To add a new contact

1. From the toolbar, click the arrow next to New and select New Contact. The New Contact form opens.
2. Enter contact information, including first and last name, e-mail address, job title, company information, e-mail and instant messaging details, and notes. You can also upload a photo of this contact.
3. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
4. In Address Book select the personal address book where you'd like to save the contact.
5. Click Save.

To add a new contact from an existing mail message:

1. Open the mail message.  The header is displayed in gray, at top of message detail pane. You can add e-mail addresses in the From:,  To:,  Cc:, and Bcc: fields.
2. Right-click the name to add to your contact list and choose Add to Contacts.
3. The New Contact form opens pre-populated with the information that was available from the e-mail header. Check these pre-populated fields for correctness and add additional information as well.
4. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
5. In Address Book select the personal address book where you'd like to save the contact.
6. Click Save.

To edit contact information

To search for and open a contact form:

1. Open your Address Book tab.
2. In the Search box on the Search bar, enter search criteria such as a first or last name or group name.

To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.

1. From the drop-down list next to the search field, select Contacts to search your address books or select Company Contacts to search the company address book
2. In the Edit Contact form, double-click the record to open the contact for editing.
3. Click Save to commit your changes.

To open a contact form for editing:

1. From an Address book, right click on the contact to be edited and choose Edit Contact.
2. Make the changes and click Save to commit your changes.

To move a contact to another address book:

You can move a contact by one of the following:

From the Contact form

1. Select the contact and open the contact form.
2. In the Address Book pull-down menu, select the address book where you want to move the contact.
3. Click Save.

From the contact name

1. Right-click on the contact to move.
2. Select Move. In the Move Contact dialog, select the address book where you want to move the contact to.
3. Click OK.

To delete an Address book entry:
Contacts can be deleted in one of three ways:

1. From an address book, select the contact to be removed, and click on the toolbar
2. Drag the contact name to the Trash folder
3. Right-click on the contact and select Delete

If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.

When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.

To delete a Contact List:

Right-click on the contact list you created and select Delete.

To import contacts from another email program you must first export your contacts from that email program and save them on your computer as comma separated value (.csv) file. Please see the help section of your email program for more information on this process. Once you have saved your address book contacts as a .csv file, follow the instructions below to import them into your WOW! Mail address book.

1. From the Enhanced version of WOW! Mail, select the Preferences tab then Import / Export.
2. Select Contacts for the type of file you wish to import.
3. Use the Browse button to locate the.csv file with the contacts you exported earlier.
4. Select the .csv file and click Open.
5. Click Import and either choose the address book you want the contacts created in or create a new address book.
6. Click OK. Depending on the size of the .csv file, import may take a few minutes.

WOW! Mail Basic Version

To import contacts from another email program you must first export your contacts from that email program and save them on your computer as comma separated value (.csv) file. Please see the help section of your email program for more information on this process. Once you have saved your address book contacts as a .csv file, follow the instructions below to import them into your WOW! Mail address book.

1. From the Basic version of WOW! Mail, select the Preferences tab
2. From the Preferences tab, select Address Book
3. At the bottom of this page, select the manage address books link
4. Use the Browse button to locate the.csv file with the contacts you exported earlier
5. Click on the Import button
6. To view your imported contacts click on the Address Book tab at the top

To export your contacts from WOW! Mail Enhanced version and save your contacts in a comma-separated (.csv) text file format:

1. Go to Preferences, Import / Export.
2. In the Export area, select Single folder and then Browse. A list of all folders including mail, contacts, calendars, and tasks are displayed.
3. Select an address book to export.
4. Click OK.
5. Click Export, and a  File Download screen displays.
6. Click on Save, and choose where to save the exported contacts. You may also choose to rename the file you are saving.
7. Close the File Download screen when it says Download Complete.

To export your contacts from WOW! Mail Basic version and save your contacts in a comma-separated (.csv) text file format:

1. From the Basic version of WOW! Mail, select the Preferences tab.
2. From the Preferences tab, select Address Book.
3. At the bottom of this page, select the manage address books link.
4. Click the link next to Export to .CSV.
5. Click on Save, and choose where to save the exported contacts. You may also choose to rename the file you are saving.

WOW! Music featuring MusicNet is your premium all-in-one place for music. The service allows you to play music from any PC using your web browser. You can listen to more than 4 million songs across dozens of genres and can import and burn CDs, transfer songs to a portable device, and create playlists and libraries.  You can also watch videos, listen to the radio and read reviews and bios.

• Microsoft Windows XP or Vista
• Internet Explorer 5.5 or higher and Windows Media Player 10
• Intel Pentium III or higher microprocessor
• 128MB or higher of disk space recommended for the Performer Digital player and your music
• 128MB or higher of memory recommended
• Broadband Internet connection

WOW! Music will simply be included on your monthly statement. No separate credit card charges or additional bills are required; just easy access to the best online premium services.

Most newer MP3 players will work with WOW! Music. Your MP3 player must be able to renew the licenses for your music once every 30 days. Because of this requirement, iPods and iPhones will not work with WOW! Music. In most cases, compatible players will have a "Certified for Windows Vista" or "Certified for Windows 7" label on the packaging. 

WOW! Variety Pak combines content from the top Internet subscription and entertainment sites into a single package.  You can enjoy premium online content from sites such as Shockwave.com^TM UNLIMITED, American Greetings, Encyclopedia Britannica all with one login and at an incredible savings when compared to direct subscription rates. Plus, the service is billed to your monthly statement, so you don't have to worry about giving out your credit card to multiple sites.

With a subscription to WOW! Variety Pak, you'll have access to the following sites. To learn more, click here.

• Clever Island
• Shockwave.com^TM UNLIMITED
• Encyclopedia Britannica
• American Greetings
• Fox Sports
• Weather.com 
• MLB
• NASCAR
• myNoggin
• NHL

WOW! Variety Pak will simply be included on your monthly statement. No separate credit card charges or additional monthly bills are required.

Due to the high resolution and use of video with our premium content providers, we recommend that your computer meet the following minimum hardware and software requirements:

• Any Intel or AMD processor, 400mhz or faster
• Windows 98/2000/XP/ME
• Internet Explorer 6.0 or higher (cookies enabled)
• Windows Media Player 9.0 or higher
• Real Player 6.0 or higher
• Macromedia Flash Plug-In (required for TOTALmusic)
• Shockwave Plug-in (required for GameBlast)
• Active X Plug-in (for streaming video over IE)
• 256MB RAM
• 16-bit sound card and speakers
• 65,000-color video display card
• **WOW! Variety Pak premium online content may not be optimized for MAC users or browsers other than Internet Explorer**

In Internet Explorer 6 or 7:

1. Select TOOLS from the menu.
2. From the drop down menu, select INTERNET OPTIONS.
3. Type http://portal.wowway.net into the white box.
4. Click OK.

Game consoles can be connected to the Internet through a direct connection or through a router or hub.  The following instructions are general instructions only and setup for your console may differ. WOW! does not support connecting game consoles.

  Connecting a Game Console using a Direct Connection

1. Verify that your Internet connection is working.
2. Make sure that the game console is turned Off.
3. Plug one end of the Ethernet cable into the Ethernet port of the game console (Nintendo, PS2/PS3 or Xbox) and the other end into the Ethernet port on the back of the cable modem. The modem uses a straight-through (standard) Ethernet cable.
4.  
5. Turn On the game console and test if it is working.
6. If the game console is not working and your modem has a Standby button, press and release the Standby button and then test if the game console works now.
7. Reset the modem and wait for the Cable or Online light to go solid (not blinking).  To reset your modem, unplug it from the wall, wait 10 seconds, and plug it back in.
8. If the game console is still not working, contact WOW! to ensure that your Internet is working properly at 1-866-496-9669.

For Nintendo Wii: if you wish to use a direct connection to the Internet, you will need the Wii LAN Adapter.  WOW! technicians will provide best effort support.

For Nintendo Wii: The Wii comes with a built-in wireless adapter only. If you would like to connect via Ethernet, a separate Wii LAN USB adapter will need to be purchased. WOW! technicians will provide best effort support for connectivity once the adapter is installed.

For XBOX 360: Older XBOX 360 game consoles come with Ethernet connections only. To connect the XBOX 360 wirelessly, a separate adapter will need to be purchased. WOW! technicians will provide best effort support for connectivity once the adapter is installed.

Connecting a Game Console using a Hub or Router

If you want to connect your console to a hub or router, please see the basic connections in the diagram.  For more help, contact the game console manufacturer.

• For PS2, Please refer to the Sony recommended sites:
  Model 50000 at: http://www.us.playstation.com/support/ps2_30k
  Model 70000 at: http://www.us.playstation.com/support/ps2/onlinegaming/70000/routers.html
• For PS3, Please refer to the following website:
  http://www.us.playstation.com/Support/PS3/GettingStarted/s_ps3_gs_si.html

• For Xbox 360[b3] , Please refer Microsoft's list of recommend routers:
  http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm
• For Wii, Please refer to following website:
  http://www.nintendo.com/consumer/systems/wii/en_na/online.jsp

A: WOW! does not provide technical support for game consoles.  For technical support for your game console, contact the manufacturer or retailer where you purchased the console.

ESPN3.COM is a broadband network for live sports programming. ESPN3.COM harnesses the quality ESPN has built through its TV networks and delivers online sports programming to fans through a rich, interactive, and easy-to-use experience.

ESPN3.COM broadcasts thousands of live games and events online each year. A majority of the events are exclusive to ESPN3.COM, while others are broadband-enhanced versions of games from one of ESPN's TV networks.

Each year ESPN3.COM delivers thousands of live games and events like College Football and Basketball, NBA, MLB, UEFA Champions League Soccer, The Masters and US Open Golf, all 4 Grand Slam tennis tournaments, and more. Plus you get a fully interactive experience with real time in-game stats and scoreboards and live chat.

Games and events are available in ESPN3.COM's archives varying from 24 hours to more than a week, depending on the sport.

ESPN3.COM is available to WOW! Internet subscribers.

All GamePlan college football games and FullCourt college basketball games are now free through ESPN3.COM to fans with WOW! Internet.

The college football and basketball lineup on ESPN3.COM includes exclusive games, simulcasts of ESPN and ESPN2 games and many regional games from around the country. That's more than 300 live college football games and more than 1000 live college basketball games this season.

This is because the event that you requested is not available on ESPN3.COM in your market. Blackouts apply to broadcasts that have been sold regionally or locally per league, conference and local rights holder agreements. Regional and local rights holders are usually broadcast stations or regional sports networks. Blackouts are implemented to protect the primary rights holder, as defined by the professional and college sports leagues or teams in a given market

Due to the instabilities Firebug causes when using ESPN3.COM, it is highly recommended to disable it for the best possible viewing experience.

The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Watch Now" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.

ESPN3.COM is not currently available through wireless cards, including Verizon and AT&T Mobility (formerly Cingular) wireless cards.

It is possible that your business's internet service provider offers ESPN3.COM on a residential level but not a commercial level. Many businesses also use firewalls and other security measures to prevent users from visiting sites not approved by the business.

Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

If playback stalls, stops or plays slowly, try one or all of the following:

• Refresh your browser or close your browser and open it again.
• Drag the rewind button back in time several minutes in the program timeline.
• Avoid internet congestion by waiting several minutes before viewing the programming again.
• Close other computer applications that may be open at the same time.
• If viewing in mosaic mode, try clicking "Pause Video Feeds" to pause play in the smaller windows.
• Contact ESPN3 Customer Care by calling 888-549-ESPN or clicking here.

Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact the ESPN3 Customer Care Team at 888-549-ESPN.

Contact the ESPN.com Customer Care Team. If you do not see the answer to your question for problem above, or if you have further questions, comments or suggestion on how we can improve ESPN3, please contact ESPN3 Customer Care Team at 888-549-ESPN.

Also feel free to provide feedback, by clicking here. Please note that this feedback section should only be used to let us know what you think about the new ESPN3.COM. If you have specific questions, account related issues or access problems. Please call our ESPN3 Customer Care Team at 888-549-ESPN.

ESPN recommends the following for the best experience:

PC
Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
Memory: 512 MB of RAM (minimum of 256 MB)
Video Memory: 128 MB of Video RAM
Operating System: Windows XP, Vista, Windows 7, Linux
Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)

Mac
Processor Speed: 1.5 Ghz
Memory: 512 MB of RAM
Operating System:OS X 10.4+
Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)

WOW! Internet customers can see all the events on ESPN3.COM from any high-speed connection using the Remote Access feature! While on your home connection, log into your ESPN.com account, then head to ESPN3.COM and click on REMOTE ACCESS. You will be prompted to sync your ESPN.com account to activate the feature. Then, when you're away from home, just log into ESPN.com and you'll be able to see over 3500 sports events on ESPN3.COM!

Please note that the Remote Access feature is not available outside of the United States of America.

We use practices consistent with industry standards to ensure we are providing the best online experience possible for our customers. For example, we use tools and practices to reduce spam, viruses, security attacks, and network congestion. We do not block peer to peer traffic or applications, nor do we discriminate against any type of lawful online content. We also do not impose usage limits or usage-based fees.

No, we do not examine individual user traffic or activity. We monitor our network performance overall, we do not look at Internet traffic in detail.

We do not interfere with or discriminate against any type of lawful online content. We don't limit bandwidth, block or otherwise interfere with customer Internet service.

No, we do not we do not set cookies or monitor individual user traffic or activity. We monitor our network performance overall, we do not look at Internet traffic in detail.

No, we do not impose usage limits or usage-based fees.