WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Paul Brown

Lincoln Park, Michigan
I just want to compliment Jason at the Colorado call center. I had HD installed today and later in the day the TV wouldn't turn on. Thinking the HD DVR was not working I called WOW! customer service. Jason was not only very knowledgeable about my cable service but also about my new TV. He gave me a simple fix and problem solved. Along with his knowledge, Jason was also just nice to talk to. I think he is a model of exceptional customer service. From the person (Tony) I talked to initially to set up my HD service, to the technician (Chris) who came out to set it up, to Jason, I am continually impressed with your customer service. On a related note, I also very much appreciate that you have your call centers In the US.    Long live WOW!     Thank you.

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