WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Lisa Gerteis

Shaker Heights, Ohio
I contacted WOW! this morning with a variety of questions. I spoke with Kenny. He patiently answered my questions AND offered to send me a device in the mail for free to assist with our internet connection issues regarding proximity to out modem. It would have a fee if we had a service person come to our home to install this. I appreciate that he took this proactive measure to help us with a problem and saving us money. In addition, he offered to send some coupons for pay per view movies for the trouble we have had. It is so simple to provide good customer service and today I experience GREAT customer service. I place a lot of value in this as it just makes life easier and more pleasant. Thank you Kenny!

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