WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Linda Gaiownik

Warren, Michigan
I just got off of the phone with Craig.  I was pleasantly surprised to get a real person to speak with so quickly.  Craig was very professional but also humorous and patient.  He helped us locate the source of our WOW! phone buzzing--he is sending out a technician tomorrow--NO CHARGE!  Then, instead of transferring me to another person, he was able to help me with my billing questions, stating he wanted to make me "a happy customer."  Well, he certainly accomplished that very well.  With people like Craig answering the phones, I can see why WOW! wins awards for customer satisfaction.   Thank You, Craig!

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