I just got off of the phone with Craig. I was pleasantly surprised to get a real person to speak with so quickly. Craig was very professional but also humorous and patient. He helped us locate the source of our WOW! phone buzzing--he is sending out a technician tomorrow--NO CHARGE! Then, instead of transferring me to another person, he was able to help me with my billing questions, stating he wanted to make me "a happy customer." Well, he certainly accomplished that very well. With people like Craig answering the phones, I can see why WOW! wins awards for customer satisfaction. Thank You, Craig!