I just wanted to give some kudos to Joel who installed my WOW! cable and internet. I had the installation done a few days before I moved into my house and we were working like crazy to get everything ready (including a washer and dryer delivery!) I was not at the house when Joel finished installing but my boyfriend and father were. When I returned to the house, I noticed that he had not left me with a DVR as I had requested on the phone. I looked at the work order paper work and I saw that the lady I ordered the service with on the phone did NOT include that I wanted a DVR. Joel had left his phone number so I gave him a ring and within an hour or two he was back at the house switching out the regular box with the DVR. I was amazed. He was so courteous and accommodating. At my last home, I had UVerse installed. There were problems with the DVRs and the installer did not properly check all of them before he left. Well, one didn't work. He, too, like Joel, had left his phone number. I called him and told him the DVR was not working that very same day he installed and I was pretty much told I was out of luck and there was nothing he could do for me. He told me I had to call in another service request...I was unable to use that DVR for two weeks as a result. That is why I was even more impressed that Joel came back that same day and changed it out for me. This was a great way to start out my new service with WOW!.