I hope this gets to Frank's supervisor. About six o'clock Saturday evening (April 28), Frank helped me with a discrepancy on my bill . While I've had several good and friendly WOW! reps on the phone over the years, this fella was terrific. In a few short minutes we got the issue resolved, I paid my bill, and we were able to trade a couple of personal anecdotes about the Bulls, Celtics, Alabama, Auburn, White Sox, Yankees, Magic Johnson, Mickey Mantle and Walter Payton! Though misguided as a Yankee and Celtic fan, this fella was terrific! Just seemed like a wonderful person, and left me with warm feeling for both him and WOW. He's the kind of person you wouldn't mind getting a call from -- business or pleasure! We were only on the phone ten minutes or so, but I was not pleased when our conversation got cut off when my battery died. I don't care to talk on the phone much, but I could have talked to Frank a long time! best wishes to you, Frank!!!