WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Dave Peterson

Calumet City, Illinois
I hope this gets to Frank's supervisor.  About six o'clock Saturday evening (April 28), Frank helped me with a discrepancy on my bill .  While I've had several good and friendly WOW! reps on the phone over the years, this fella was terrific.  In a few short minutes we got the issue resolved, I paid my bill, and we were able to trade a couple of personal anecdotes about the Bulls, Celtics, Alabama, Auburn,  White Sox, Yankees, Magic Johnson, Mickey Mantle and Walter Payton!  Though misguided as a Yankee and Celtic fan, this fella was terrific!  Just seemed like a wonderful person, and left me with warm feeling for both him and WOW.  He's the kind of person you wouldn't mind getting a call from -- business or pleasure!  We were only on the phone ten minutes or so, but I was not pleased when our conversation got cut off when my battery died.  I don't care to talk on the phone much, but I could have talked to Frank a long time!  best wishes to you, Frank!!!

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