I have been a WOW! customer since 2002 and when I had my DVR installed on the 11th of April, the tech came in with the foot covers on his feet, never had that happen, his attitude was the best! He showed me how to work the DVR, sang a song that was on music cable station, he has a wonderful voice and forgot to give me the book on how to operate! He came back 15 minutes later and said "I apologize for not leaving your manual", handed me my book and said have a great day! Thanks WOW!!