WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Sally Shane

Worthington, Ohio
Matt B. is my hero! I had been having problems with my internet dropping for weeks. The first Tech came out and replaced the modem. On the second service call, the Tech replace the box outside along with all the components. My internet was still dropping. I was at my wits end and was ready to switch internet providers, but I didn't want to switch. I had always been very happy with WOW's customer service. Matt came out today and found the problem! He switched out a port on the line and is having someone come out tomorrow and check the entire line just to be sure everything is ok. I can't tell you how thrilled I am. Matt was very professional and wanted to do everything to make sure I was fixed and happy. He is my hero! I can't thank him enough for everything he did today. A huge weight has been lifted. Thank you Matt!!! Sally Shane

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