WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Russ Kirchhoff

Naperville, Illinois
After 14 years of good service with WOW! I thought I'd give another service a try to see if the "grass was greener", and made a change.  I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer.  Shi and others on the team were successful.  Their professionalism, product knowledge and genuine customer service paid off and I am back.  They did their company proud and should be commended.  In these days of mediocre service, Shi and the others at WOW! were shining examples of what good customer service can be.  Thank you!

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