After 14 years of good service with WOW! I thought I'd give another service a try to see if the "grass was greener", and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and others on the team were successful. Their professionalism, product knowledge and genuine customer service paid off and I am back. They did their company proud and should be commended. In these days of mediocre service, Shi and the others at WOW! were shining examples of what good customer service can be. Thank you!