WOW!!! I will admit... I did not expect that I would actually say WOW!!! after my encounter with your representative/technician: Tiffany. I had actually procrastinated 2 months before calling in for help because I dreaded, what I thought, would be an aggravating experience. WOW!!!, I was wrong. I had multiple issues, but Tiffany patiently and professionally worked through everything. It turned out all the problems were coming from my own equipment. Tiffany went above and beyond to help me get everything fixed. I own and run my own Heating and Air Conditioning Company. We are a family owned business and we have been since my dad founded the company in 1968. So, I understand the importance of good customer relations. I really appreciated Tiffany being so nice and also so knowledgeable. She represents your company with flying colors! Will you please give her a raise and promotion? (I tried, Tiffany) :) Thanks again and I'd like to say: WOW!!! Welcome to Lanett, Valley, and West Point!!!