I was visited today by a lovely WOW! Brian. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW! remote and TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. Got a new TV this week and was using both TV and WOW! remote. He went above and beyond (in a snowstorm with other appts to attend to) and programmed my main TV remote and explained. He also replaced my remote since I have a very OLD one and it wasn't work well. He made 2 trips to his van to accomplish all of this. Again, in a snowstorm. Weekly, I received Comcast mailers and if WOW! continues to provide this type of customer service - I will never switch! Brian is the perfect example of outstanding customer service. WOW! should be very lucky to have him! He deserves a raise!!!! Thank you!