WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Paula Mcaleese

Schaumburg, Illinois
I was visited today by a lovely WOW! Brian. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW! remote and TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. Got a new TV this week and was using both TV and WOW! remote. He went above and beyond (in a snowstorm with other appts to attend to) and programmed my main TV remote and explained. He also replaced my remote since I have a very OLD one and it wasn't work well. He made 2 trips to his van to accomplish all of this. Again, in a snowstorm. Weekly, I received Comcast mailers and if WOW! continues to provide this type of customer service - I will never switch! Brian is the perfect example of outstanding customer service. WOW! should be very lucky to have him! He deserves a raise!!!! Thank you!

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