WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Pamela Kowal

Calumet City, Illinois
I just had the lovely pleasure of speaking to Terrance, WOW! rep.  His patience with my many issues and many questions was unwavering, a perfect gentleman.  I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues I was experiencing.  When it was apparent not everything could be rectified with a phone call he set me up for service with a technician.  He was frantically typing away, taking copius notes and reiterating information back to me to check for accuracy in content; that was much appreciated!  He also looked up a credit I was supposed to receive on my bill back in February (and did not) and corrected that for me.  I think that when someone does a superb job they should receive accolades for that job...and Terrance is deserving of those accolades, he made my day speaking with someone as knowledgeable, thoughtful and courteous as he was.  A glowing example of what customer service in America should again be!

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