I just had the lovely pleasure of speaking to Terrance, WOW! rep. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues I was experiencing. When it was apparent not everything could be rectified with a phone call he set me up for service with a technician. He was frantically typing away, taking copius notes and reiterating information back to me to check for accuracy in content; that was much appreciated! He also looked up a credit I was supposed to receive on my bill back in February (and did not) and corrected that for me. I think that when someone does a superb job they should receive accolades for that job...and Terrance is deserving of those accolades, he made my day speaking with someone as knowledgeable, thoughtful and courteous as he was. A glowing example of what customer service in America should again be!