I wanted to take a moment to write in and tell you about my WOW! moment. I'd been experiencing an issue and called in about it along with several questions I had. I was connected with a wonderful rep named Hailey (so sorry if that is not spelled correctly) and she was AMAZING! She was very efficient in helping me get my issue fixed as well as getting all my questions answered and she did so in a way that really made me feel like I truly was appreciated as a customer. She was very nice, super helpful and very easy to speak with, like talking with an old friend. I have never had the amazing customer service that I have had with WOW! and especially with Hailey. If this makes it to her please tell her "her momma would be proud" because she was so, so nice, she will understand the meaning. Keep up the amazing service and Hailey keep being so nice! I'm hooked on WOW!