WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Mary Thompson

Lincoln Park, Michigan
I called WOW customer service in hopes of lowering my rate because I have been with WOW! for almost 15 years now and my bill was becoming so high that my husband said we should look for another service.  I spoke to Sonya a customer service rep.  She not only lowered my rate significantly but, she was pleasant, informative, and efficient.   I work in customer service myself and always try to treat my clients and members the way I would want to be treated.  I try to make sure I listen and understand their needs and wants.  Sonya did just that with me and made me feel like I was her only customer. Without even asking me to stay I decided to stay because of her service.  Thank you Sonya!!!

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