I have to say while I was watching TV this morning around 6:58 my cable went out, along with my internet and phone service. So I called WOW!, I have to say how nice the lady was when I called this morning about everything being down. She did everything she could to help me. I guess I called before a report came in that there was a problem that was not directed to my home. I have to say "Thank You" to her, and to all of your service guys for getting my/everyone's services back up an running so fast. It was only out for 45 minutes and the weather here is bad/very cold. I'm so happy I switched a couple years ago! Thank you again for having a GREAT customer service team, and great service guys!!!