Our experience with the WOW! service folks has always been outstanding, and we had another great experience yesterday (March 20). Nanci called me (on her cell) that our land line phone was whacked. She was waiting for some important calls. I called WOW! from the office, explained the symptoms and asked for help. John, the technician, was at our house within 1/2 hour! In just minutes, he diagnosed the problem and fixed it. We were up and running again in less than one hour from my reporting the problem. Great job, WOW!.