WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

Joseph Simon

Riverview, Michigan
I feel like every time I read customer testimonials, they always sound so unrealistic, but here I am writing my own. I had my expectations met and exceeded with every single interaction I've had with the company, online, on the phone, and in person, and I'm just flat out impressed.    I found the service that I wanted online, and was only slightly disappointed that I couldn't finalize my transaction on the spot without calling. I'm glad I couldn't - over the phone, the sales representative gave me every bit of information I could hope for: my actual to-the-cent monthly payments, one-time costs, and how long my rate was good for, in addition to answering questions I didn't even know I had. That's a huge contrast to some of your top contenders, who were content with having me sign up for their services online with unspecified fine-print "one-time installation, taxes, regulatory and other fees," as well as difficult-to-understand pricing after their promotional rate expired. I appreciated very much knowing exactly what I was getting, when I was getting it, and the professionalism with which your representatives handled everything.    Less than 48 hours later, the installer arrived 2 minutes before his quoted time, explained everything he was doing in plain English, offered to configure our wireless network after connecting our modem, and even offered tips on how to wall-mount our modem. I am so impressed by how you value your customers, and look forward to enjoying your service for years to come. Thank you.

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