WOW! Moments

What's Your Story?

What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

J. Armstrong

Marshall, Michigan
Talk about unsurpassed customer service!  One of your technicians, Michael, just went above and beyond to help me diagnose and correct an internet connectivity problem. We'd initially tried to set up a new modem I'd purchased because of connectivity issues I'd recently experienced with my old modem.  It's generally a routine and quick process to set up a new modem; however, the system was unable to recognize the MAC ID, and the result was an incomplete and very unusual connection to the internet.  Suffice it to say that after exhaustive troubleshooting, consulting with others to ensure equipment compatibility and verify that we'd tried virtually every potential solution, we discovered that the new modem is defective.  Michael didn't stop there, though: he had me re-connect my old modem, discovered that the firmware hadn't updated (as it should have automatically), addressed that issue and had me back online in minutes.  He spent nearly 1 1/2 hours working so patiently and diligently to resolve a problem that had rendered me unable to work from home, when he could very easily have decided it wasn't an issue that could be resolved over the phone.  I'm deeply appreciative of the expertise, time and effort Michael devoted to finding a resolution to get me up and running.  His technical proficiency is surpassed only by his truly exceptional courtesy, professionalism and customer service skills.  He really hit it out of the park, and is an exemplary ambassador for WOW!

Submit Your WOW! Moment

By submitting, I certify that I am 18 years of age or older, and agree that WideOpenWest Finance, LLC, has the right to use and publish my name and the accompanying testimonial statement in all media and types of advertising and promotion.