I recently switched back to WOW! and during the install, the tech (Shawn) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW! and asked if somebody was really going to stop by (considering how late it was) and they assured me that somebody would indeed be coming by. Around 7:15pm, my WOW! moment happened as Shawn's supervisor showed up and got the DVR working 100%. It was nice to see that WOW! promised somebody would be stopping by and delivered! (Glad to see that not everyone stops working at 5pm :) Also, I want to give a BIG thanks to WOW!'s rep (Dan) who monitors dslreports.com. He has been a HUGE help to me and others that post in the WOW! support forum!