I just signed us up for Ultra TV on Saturday Jan 4. After a 45 minute phone wait, the phone rep offered installation the very next day on Sunday Jan 5 th between 2- 4 pm. That was my first, WOW!. OK so now it's Sunday and I get a phone message that the installer will arrive in approx. 1 hour. At 2:30 the tech is knocking at our front door. His name is Harlyn and he wears covers on his shoes and he does his work quickly, and he throughly explains and demonstrates how to use the new remote and service.We are in Northville Michigan and he travelled in a big snow storm to get to us, do his job and all on time. He is a wonderful asset to your company, so I have been WOW!'d .