I recently wanted to add HBO to my cable TV service so I could watch the new series "The Pacific", but was reluctant because of my rate increasing. I called and talked to a representative who told me "Lets see what we can do." After looking at everything I had for my TV, phone, and Internet service, he asked me about a bunch of extras I have and asked if I ever used them. Anyway, long story short, he was able to subtract a bunch of things from my service that I absolutely never used, added HBO, and he was able to reduce my bill by about ten dollars a month. That's service. Thank you!