I called WOW! at 10.30 Friday morning, really just browsing after getting an astronomical bill from my then cable company. I wasn't sure if they were in my area yet, but by Saturday morning, 24 hours later, I was all hooked up and plugged in with WOW!. The service I ordered is more than I had, at a considerably less price. The customer service was incredible, both on the phone and in person. Just an incredible experience! I have waited for about 8 years for WOW! to get into my area, I'm happy!