The sales team may have offered me a deal to keep me for a few extra months, but the technician is why I now plan on sticking around. He came to install an HD DVR. Before he even got to where my TV was, he requested to check out some other cables because my signal wasn't as strong as he thought it should be. Turns out, a few cables were hooked up incorrectly years ago and the various techs in the past 4 years since I've owned the place never mentioned a thing. After that fix, he inquired about things I like/dislike about my service. I mentioned that I wasn't a fan of the guide and then, after he installed the DVR, I made fun of its appearance in contrast to my décor. Next thing I know, he is on the phone getting me an upgraded DVR that 1) had a new guide with better functionality, and 2) matched my décor!! 24 hours later, he was back at my place to install it and wouldn't you know it, the video card in the new box wasn't working. It was getting later and I know he was probably supposed to be getting off of work and I was likely his last stop. Instead of rescheduling with me, he called up everyone he knew to find someone in the area that had another box (really, he called 3-4 different people). He finally found a guy, went and picked it up from him, and now I have a great new DVR that I have no complaints about. Many thanks to him for going those lots of extra miles!