I just got WOW! service, and wanted to write in to mention that I am very pleased with the way the whole process went. Everybody I dealt with (Ali, his supervisor Brandon, the installer Jimmy) all genuinely wanted us to have a great experience, and when they said welcome to the WOW! family, they really mean it, it's not just a marketing blurb. Ali and Brandon went out of the way to make sure we could resolve some billing mixups, and followed through every step of the way to get us up and running. Jimmy was very knowledgeable, answered all the questions we had, and provided us with some great professional advice.
I was not aware that customer service could be this way. As far as we are concerned, you have set the bar for the kind of service we will be expecting from everybody else we do business with!