Effective November 1, 2016, WOW! has always been committed to protecting the environment, but now you can do your part too. Go green and switch to paperless billing today! WOW! Paperless billing is free, secure, and easily accessible. In an ongoing effort to continue our “Go Green” pledge, effective November 1, 2016, WOW! will charge a Paper Statement Fee of $1.00 per month for WOW! Internet customers who wish to continue receiving a paper statement. To start Paperless billing, please visit the Billing Center section of Account Manager (wowway.net/my account) to sign up.
Effective June 30, 2016, WOW! Music and WOW! Music To Go will no longer be available.
Effective April 5, 2016, a Missed Appointment charge of $50.00 will be applied to customers that are not home for WOW! Technician Visit scheduled with a specific time frame. Customers must contact WOW! a minimum of 1-hour in advance of the scheduled time of the appointment to avoid the charge. Service Protection Plan does not cover the Missed Appointment charge.
Effective April 5, 2016, the fee for a Wall Fish will be $75.00 and includes installation of one outlet.