MANAGEMENT TEAM

Corporate
Steven Cochran

Steven Cochran

Family Guy, Sports Fan, Person of Faith

Chief Executive Officer / President

WOW! is made up of a team of business people who have tremendous depth of industry knowledge and operating expertise. However, it’s our desire to serve customers better and in the manner that they deserve that differentiates us from our competitors, and makes WOW! such a rewarding place to be.

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Rich Fish

Rich Fish

Family Man, Dog Lover, Teammate

Chief Financial Officer

The WOW! culture is special. Everyone is absolutely committed to the objective of providing excellent customer service and living up to our core values of Respect, Integrity, Accountability and Servanthood. WOW! truly is a unique place where living those values, for both our customers and employees, is not the exception but the rule.

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Craig Martin

Craig Martin

Inquisitive Guy, Problem Solver, Participant

General Counsel

The ‘fuel’ that drives WOW! is its culture - a culture that is characterized by courage, teamwork and a singular focus on ‘delighting’ the customer. Being a part of such an organization gives meaning to the phrase ‘the whole is greater than the sum of the parts’.

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Mark Dineen

Mark Dineen

Adventurer, Jeep Enthusiast, Aqua Centric

Senior Vice President, Field Operations

The WOW! team is comprised of passionate individuals that are excited about working together to serve customers with great respect and integrity. We operate with a singular focus that ensures you are delighted when you use our service or interact with one of our team members.

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Jill Sanford

Jill Sanford

Adoring Mom, People Lover, Hopeless Ham

Vice President, Human Resources

One of the great things about working for WOW! is the shared pride we have in our collective mission to provide WOW! experiences for our customers and employees. It is important to be both a provider of choice and also an employer of choice because we know that engaged employees lead to delighted customers.

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Cathy Kuo

Cathy Kuo

Mom, Karaoke Fan, Optimist

Chief Operating Officer

As a consumer, I know how great it feels when I’ve made a purchase or received a service that absolutely exceeded my expectations. At WOW!, we aspire to delight our customers the way we ourselves would love to be delighted. It’s really that simple, and it feels even better when you’re on the giving end. That’s WOW!

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Cash Hagen

Cash Hagen

Father, Marine, Visionary

Chief Technology Officer

Like no other team I have seen before, the WOW! team understands what it takes to deliver the type of experience our customers and employees want and deserve. From bottom to top, every employee prides themselves on serving others- internally and externally, with respect and integrity. That's WOW!

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Brad Cheedle

Brad Cheedle

Family Man, Golfaholic, Aspiring Guitar Legend

Senior Vice President, Business Services

WOW! is truly an amazing, entrepreneurial spirited organization that values our customers and employees and celebrates their delight. So often companies say that these are the core of their success but rarely can they execute. WOW! truly lives by these principles day in and day out, and we have found a way for it not only to survive, but to scale. It is an incredible team of overachievers with the right value system. We know, with a great sense of pride, that we can deliver the customer experience that lives up to our name.

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Mike Mossman

Mike Mossman

Proud Dad, Grateful Son, Golf Enthusiast

Vice President, Customer Care

Relationships at WOW! are very important, both with our customers and our employees. I think the key to building long lasting relationships with others is reciprocity – we are helped because we help others. We try to profit from our mistakes as opposed to merely recover. WOW! is also a high–initiative workplace. Initiative falls into the category of “hard to define but you know it when you see it”. There is a “buzz” of energy at WOW! that strives to consistently exceed expectations and continue to build upon our past successes and disappointments while embracing new opportunities.

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